Help Desk
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Visit Page (v.2.3.2)
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Please note that this extension is provided as is. It is recommended to always backup your installation prior to usage.
| Created |  aheadWorks
|
| Last Updated | Fri, February 6, 2009 |
| Version | -- |
| Compatibility | 1.1.8 - 1.4.*, Magento Enterprise |
| Stability | -- |
| Locales available in this package | English (United States) - en_US |
| Community Rating | |
| Categories | Interfaces, Catalog, Admin, Other |
| License Type | Single domain |
| Tags | customer support, aheadworks, help desk, kayako, must have, ticketing, customer care, case resultion, ticket, ticket thread |
| Extension Price | $119.00 |
Overview
Help desk extension by aheadWorks is a perfect customer care and support solution for ecommerce sites based on Magento.
Description
Nowadays we cannot imagine an online business without good customer support and case tracking and resolution system. This becomes a crucial point for online merchants and service providers. According to our recent studies up to 78% of respondents put customer support on the first places for consideration when choosing a merchant or provider on the Net. Help desk Magento extension by aheadWorks is a perfect customer care and support solution for ecommerce sites based on Magento.
| Related Extensions Z-Blocks  Featured Products  Help Desk Ultimate  |
Features
- Full integration into Magento admin & customer areas
- Ticket threads and statuses
- File attachments
- Ability to create ticket from admin
- Quotation option in customer and admin areas
- Customizable email notifications for administrator and customer
- Easy to use administration and customer interfaces
- Complete history of all communications
- Unlimited number of tickets
- Easy 2-minute installation
- 100% open source
- 30 day money back – satisfaction guaranteed
- Lifetime bug free guarantee
- Meets Magento programming practices for most versions and customizations compatibility
- Free upgrades at least in current version branch
- Our excellent support team is waiting to hear from you each business day from 9:00 am to 5:00 pm GMT
http://ecommerce.aheadworks.com/help-desk.html
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