Make It Easy for Customers to Tell You What They Want

Sachsen Fahnen (SF) wanted an online shop that would work equally well across their wide range of customers: wholesale, retail, businesses, and individuals. And they wanted an easy-to-understand, foolproof system to allow all their customers to specify exactly what they want in terms of materials and design features. To do this, SF needed an eCommerce platform that was powerful yet also very flexible.

A Flexible Platform to Build a Flexible Site

Sachsen Fahnen enlisted a German-based Magento Gold Solution Partner, dotSource, to create a new website powered by Magento Enterprise. The result was an all-purpose new site that provides:

• A customized template tool to allow customers to specify the features they need and effectively design their own products
• Online customer accounts that retain order details, including exact printing specifications, for quick and efficient reorders
• Integration of SF’s price calculating tool with new calculators for shipping costs and currency conversions
• Integration of a new, more flexible payment module
• Powerful search functions, using visual elements as well as Solr integration
• Seamless integration with SF’s CRM, ERP, and third-party systems

Completely Customizable Online Ordering

Vispronet gives Sachsen Fahnen’s customers, large and small, the ability to design and order SF products with ease. The site even offers a step-by-step guide for customers with no graphics experience. The convenience of the new site is a big hit with long-time customers and new customers alike, and the numbers for orders and reorders have risen sharply, promising Sachsen Fahnen a banner year.