Reed & Barton
Customer Success Story

  • Reed & Barton
  • Reed & Barton
  • Customer Profile

    Reed & Barton is a home furnishings brand with an emphasis on fine tableware and giftware sold through B2B and B2C channels.

    Market:
    North America

    Industry:
    Home furnishings, tableware, and giftware

    Challenge:
    Multisite, third-party integration, user experience, preview personalized items, mobile option, improved ordering, flexibility


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    Story
  • “Our project had to satisfy three distinct audiences – consumers, dealers, and sales reps. We really liked how robust and flexible Magento Enterprise is and found everything we needed to make all of our users happy” Tim Riddle,
    President, Reed & Barton

  • Award-Winning Site Boosts Sales by 185%

    Challenge

    When Reed & Barton (R&B) decided to upgrade their eCommerce platform, they looked for a flexible solution that could support their three types of users: direct consumers, dealers, and their own sales reps.

    R&B wanted to offer their consumers a better online experience. They wanted to enable dealers to reorder inventory, quickly create orders from individual SKUs, and drop-ship to their customers. And they wanted to add mobile functionality and automation for their sales reps.

    Add the need for integration with their SAP system, and it was clear that R&B required a very powerful, flexible, scalable new platform.

    Solution

    Experienced Partners and a Proven Platform

    Reed & Barton worked with Magento Solution Partner Blue Acorn to bring their vision to life, and Magento Enterprise provided the customizable and extensible platform that vision required.

    Immediate gains with Magento:

    • Fully customized product presentation
    • Adobe Scene7 integration to enable previews of customized products
    • Optimization for mobile devices leveraging HTML5
    • Quick Ordering feature in shopping cart
    • Restock Form for dealers that shows everything they’ve bought previously
    • Integration with SAP, including multiple payment/shipping methods, drop shipments, coupons, engraving data
    • Magento Mobile’s iPad app for use by R&B sales reps at trade shows

    Results

    Everything R&B Wanted, and More

    The new site is more appealing and easier to use, which has resulted in a dramatically better performance in keeping consumers engaged and thus increasing sales. Sales reps and dealers are very pleased with the efficiencies of the new site. R&B’s site was named “Most Innovative Site of the Year” by attendees at Magento’s Imagine conference. And the early numbers are staggering:

    • 30% increase in site visits
    • 280% increase in pages per visit
    • 39% increase in year-over-year average order value