Magento

The Company

For Magento things began 10 years ago when it was merely a web design firm focused on building world-class e-commerce websites. Now, recently acquired by eBay, the Magento brand, its product and its developers around the world will be at the core of a brand new global ecommerce initiative called X.commerce. In our years of experience spent growing and establishing eCommerce businesses we saw an opportunity, an opportunity to open up the world of eCommerce, an opportunity to make it better. What we created has become the global leader in open-source e-commerce. Magento is a feature-rich, professional open-source eCommerce solution that offers merchants complete flexibility and control over the look, content, and functionality of their online stores. Designed to be completely scalable and backed by an extensive support network, Magento offers companies the ultimate eCommerce solution. Magento is the fastest growing eCommerce platform in the world with over 225 solution providers and 90,000 plus Merchants and Brands. We enable $25B in transactions each year through our suite of product offerings. Based in Los Angeles, we are a fast-paced, entrepreneurial organization dedicated to the mission of enabling the eCommerce ecosystem.

Responsibilities:

• Responsible for managing, supporting, and servicing the customer related needs of an assigned set of strategic customers pertaining to the Magento software.
• Help support the on boarding of new customers to the Customer Success Group at the conclusion of the sales process.
• Contact each new Magento customers immediately upon completion of a sale. Follow up to ensure that the customer is successful at launching our product, and gather any relevant feedback from the customer.
• Cultivate a trusting relationship with customers for the purpose of generating references for other potential customers. Coordinate w/ customers any requests for reference, quotes, or other PR and marketing needs.
• Answer general questions and problem solve on a high level for all Magento customers that seek your help.
• Help identify any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers.
• Reach out to renewing accounts and assist in the renewal process as well as identify any potential problems and assist in resolving.
• Oversee the collections process and follow up with customers in regards to billing and clarifying any misunderstandings.
• Review incoming survey answers by customers and reach out to resolve any issues and provide solutions.
• Demonstrate understanding of Magento software capabilities and service, and effectively communicates all offerings to the customers

Requirements:

• Current or prior customer service, account management, sales experience
• Strong interpersonal skills
• Extremely detail oriented
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree or close to graduation
• Full time

How to Apply

Interested in joining our team? Send an email with your resume and salary history to jobs@magento.com with "Customer Success Associate" in the subject line.

Magento - The Core Element of eCommerce

The Company

We were founded 10 years ago as a web design firm focused on building world-class e-commerce websites.With years of experience, we deeply understood the e-commerce needs of growing and established businesses. We leveraged this experience to create what has become the global leader in open-source e-commerce, Magento. Our feature-rich, professional open-source eCommerce solutions offer merchants complete flexibility and control over the look, content, and functionality of their online stores. We are the fastest growing eCommerce platform in the world with over 180 solution providers and 60,000 Merchants and Brands, and enable $25B in transactions each year through our suite of product offerings. Based in Los Angeles, we are a fast-paced, entrepreneurial organization dedicated to the mission of enabling the eCommerce ecosystem.

The Role

Magento is looking for a Territory Sales Manager to join the North America Sales Organization. This key member of the North American Sales Organization will be responsible for generating, developing, and closing new software subscription agreements in a defined geography. Specific responsibilities include but are not limited to:

• New market penetration
• Calling on senior-level executives
• Complex sales-cycle management
• Responsible for building and managing sales pipelines
• Working with Magento partner organization to build and close sales through channel partners

Skills:

• 2+ years technology sales experience, preferably in software
• Consistent over-achievement in previous positions
• Self-starter with entrepreneurial desire
• Excellent communication and interpersonal skills
• Strong customer facing and public presentation skills
• Effective written and verbal skills
• 4-year degree required, preferably in Business field

How to Apply

Interested in joining our team? Send an email with your resume and salary history to jobs@magento.com with "Territory Sales Manager" in the subject line.

Magento - The Core Element of eCommerce