Magento

I want to manually change the status of the orders in the admin panel, from ‘Pending’ to ‘Processing’ to ‘Shipped’ to ‘Complete’.
The dropdown list above the comments box doesn’t allow me changing the status!

I’d like to know that too because i also can only select pending, there are no other options in the dropdown list.
What i need is just three options: pending, payment received and order shipped.

Yeah, I’m having the same trouble too… why is this so complicated? Surely this is one of the most basic elements to managing orders?

I have received payment from paypal for all my orders - they are non-shipping items being picked up by the customer - and they all say ‘processing’ and can’t change this.

Hmm, I’m baffled!

Jim

Edit the order.
Change the status.
Save the order.

And how exactly does one do that? It really isn’t that simple… Just try and change one from completed to cancelled!

evL - 13 June 2008 05:18 AM

Edit the order.
Change the status.
Save the order.

I can’t change the status when editting the order, i don’t see a dropdown or other formfield to do that.

there is no obvious option and its really annoying :( surely theres a way

When I try to edit the order, I only get a blank page. 

The only way i can change the status from pending is to ship an order at which point it changes to ‘completed’.  How do I get an intermediate status of ‘processing’?

You don’t edit an order to change the status. I was able to change the status of an order from pending to completed by shipping it and then invoicing it (because it was not automatically billed). It changed from Pending to Processing to Completed.

...in my case, shipping switches to ‘processing’, but i want ‘completed’!
Somebody, please HELP!

You have to “Invoice” the order for it to be completed. Without accepting payment, it is just a sales order, not a true completed “order”

Read the manual here where it describes order processing in detail:

http://www.magentocommerce.com/wiki/welcome_to_the_magento_user_s_guide/chapter_8

I have been creating invoice, and expecting the status to be changed to ‘Processing’, however, it remains ‘Pending’ evening the payment is shown as ‘paid’.

Following that when I ship the order, the status goes to ‘Complete’, skipping ‘Processing’ altogether.

What I want is as follows:

New Order comes in > ‘Pending’
Invoiced, and payment received > ‘Processing’
Shipment performed > ‘Complete’

Still can’t figure out where am I going wrong!
Any ideas?

I think the obstacle is in how magento handles order states - magento might not be changing order states hence being locked into pending until shipment. 
http://www.magentocommerce.com/boards/viewthread/653/

I was able to activate all the order statuses by adding all statuses to all states.  here’s how i did it…

locate config.xml under Magento\app\code\core\Mage\Sales\etc\

Find this code block

change to

make sure to refresh your cache.

Works like magic! Thanks a lot - “I learnt something new today”

I would have bought you a beer if you were in same town as me

Further modifying the code to add custum STATUS CODES:

Go one tag level up to the ‘<order>’ tag, there are two sub-tags to it - (1) ‘<statuses>’ and (2) ‘<states>’.

You will add data into both these tags, for example, I have added new status codes - ‘Processing (Paid)’ and ‘Processing (Waiting to Ship)’ as follows (also DO NOT FORGET to add the ‘status’ for all ‘states’, as described in atlasit’s post previously).

Please note that this mechanism only allows finer control in managing status of the orders, and not the flow.

WIll these changes get overwritten if you update Magento?