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Promotions Not Functioning
 
Is that you evil one?
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I have been beating my head against the screen trying to solve this.  For some reason not matter what I do the discount does not get applied to anything that I do in here.  Yes, I have hit the Apply Rule button, and ensured the dates were current, and all that.  It just doen’t make any sense why it isn’t showing up.  Please. help!!!!

 
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Moshe
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Could you send me (if you wish via PM) screenshots of all the tabs in promotion configuration?

Thank you

 
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zburnham
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I am also having trouble getting catalog promotions to appear in the demo store.  I’ve tried everything I can think of, the rule is active, I’ve saved and applied the rules, I’ve tried multiple products and rules in multiple categories, to no avail.  I’m assuming that if I have a product open in a window, and apply the rule, when I refresh that page I should see the updated price?  If this isn’t correct, how can you test this?

I’ve attached some screenshots showing the catalog promotion and the item in question.

Image Attachments
promocrop1.gifpromocrop2.gifpromocrop3.gif
 
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Moshe
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@zburnham: could you please enable all customer groups, re-apply, and try again?

 
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zburnham
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OK, tried it, no change.

 
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YoavKutner
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Sorry if this is a stupid question, but are you working on your own copy or the online demo store?

Thanks

yoav

 
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listerine
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i had the SAME problem
- install from the download
- v. 0.6.13700

i created a new rule based exactly on the instructions here and it still didn’t work .  I am just wondering where do I start to track this issue? 

thanks

 
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Is that you evil one?
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Still no progress on this.  I just installed the latest version on a new server with new database.  These promotions just do NOT seem to work.  I have heard some people talk that they have gotten it to work and I would like to hear from someone who does have it working.  Please PM me.

Ross

 
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gordon
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I tried many times with local installation of the latest version (0.6.14100) and the magento online demo, just couldn’t get it works.

I’m not sure how does the promotion work. Is discount shown at the cart page or do you see it only during checkout?

Thanks.

 
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Michael_1
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Hi gordon,

There are two different types of promotions in Magento - catalog and shopping cart price rules.

Catalog price rules are applied on the catalog products even before adding a product to shopping cart so you can see special prices in the catalog category product listing, product view page, search results and so on. Please check what sample catalog price rules we have at the moment on the demo store - here are the catalog price rules in the admin, and here and here they are in the catalog. When creating catalog price rules on your own installation make sure that you selected the customer groups and stores you want this rule to be visible to. Don’t forget to “Apply Rules” after you created a new one, otherwise it won’t take an effect.

Shopping cart price rules can be seen here in the admin and you can check for example a simple coupon on the demo store - add any cell phone to your shopping cart and apply coupon code ‘save10’ - you’d get a 10% discount on the cell phones in your shopping cart.

You can also check out the Knowledge Base articles to get more detailed information on Catalog Price Rules and Shopping Cart Price Rules.

Please let me know if it answers your questions.

Thank you.

 
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Michael_1
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I have to add that there are still a few known issues with shopping cart price rules at the moment. We are working on them and they will be fixed in the next releases.

 
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sticky
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Thanks for the update. (and the links for the demo store pages)

I hadn’t even noticed the promotion issues until I red this thread to be honest. Comparing a fresh Magento install (left side of screenshot) to your demo site (right side of screenshot) it’s clear the promotion isn’t kicking in.

I thought maybe it had to do with the fact I’d changed default currencies but going back to USD didn’t solve it…

Image Attachments
magPromoScreen.gif
 
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gordon
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Hi Michael,

Appreciate your help and explanation. I just did a quick test on the save10 coupon at the online demo. Yeah, it works. smile

I’ll try with my own coupon on local installation later; need to go bed now, it’s 334am in Singapore ;p

Thanks again, Michael.

 
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Roderik
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The shopping cart promotion system just isn’t working at the moment! I tried a clean full install to verify and even the simple save10 promotion doesn’t work. I can verify that the code gets into the database with the order, but no discounts are given. All products are enabled, date range is from last week to next week, no advanced rules (though the db lists a 1 in the advanced column), coupons per customer and per coupon are set like in the how to…

I don’t really know what to check next, and i need to get it working tonight… btw, i tried the current svn version, but that didn’t help.

 
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gordon
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I did a simple test on the promotion on my local installation.After following Micheal’s instruction, both (catalog and shopping cart) are working, even with my own coupon.

 
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Roderik
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omg, i feel so stupid and curse the hours i lost yesterday, i’m never going to get them back!

pressing the checkbox to add all products, means all products on this page… so only 20 products were added…

 
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