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Only order update option is pending -
 
zep007
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I have installed the Magento 1.19870 with sample data.  Everything seemed fine, untill I went to update a test order I created. 

When trying to update the order status (Add Order Comments-->Status) to anything besides ‘pending’ .  The only option available in the drop down is pending, if I hit the ‘ship’ button then save, the only item in this box is ‘processing’ with no possibility of changing it to anything else.

Is this a known issue, or am I doing something wrong?  Please help!

 
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zep007
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No body’s got any answers huh?  If its a bad question just flame me already....

 
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joolsr
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Hi

Still a lot of people here withouts answers to their questions, but early days with magento

AFAIK you are correct. You can only go from Pending to Processing -> Complete. you can go to Hold and Cancelled to I guess.

The dropdown in the admin is a touch confusing, but everything appears to work fine: just badly worded ..

Good luck

Jules

 
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zep007
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Thanks for answering my question!  I appreciate the response.

 
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atlasit
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When I try to edit the order i only get a blank white page. 

The only way i can change the order status is to ship it.  then the order status changes from pending to completed.  How do I change get the order to be a processing status?

 
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beley
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Have you read the section of the manual regarding order processing?

http://www.magentocommerce.com/wiki/welcome_to_the_magento_user_s_guide/chapter_8

 
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atlasit
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this is what worked for me.

to change the status labels…
http://www.magentocommerce.com/boards/viewthread/5596/

to enable status changes
http://www.magentocommerce.com/boards/viewthread/9976/

 
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