Magento

Im using Magento 1.4 and I cannot submit my contact form.  I created the site on a subdomain and then moved it to my regular domain. 

The contact form didnt work on either, and gave me the same message:

“Unable to submit your request. Please, try again later”

1. Anyone know why ? Its not my mail servers as I am getting order emails.

2. Anyone know what else I can do to investigate this?? Where the error is coming from?

Same problem here. Magento 1.4.0.1 using blank theme.

Have google and found two way to fix this problem, but both fail for me.

1. Make sure you have <input type="text" name="hideit" id="hideit" value="” style="display:none !important;” /> in your form.phtml
*** A fresh 1.4.0.1 install will alway have this already

2. comment out

if (Zend_Validate::is(trim($post[’hideit’]), ‘NotEmpty’)) {
$error = true;
}

inside app/code/core/Mage/contacts/controllers/indexController.php
*** Have done this , but same problem.

Anyway to fix this?

Be sure that you edit right form.phtml!
And yes, the first solution works.

Put <input type="text" name="hideit" id="hideit" value="” style="display:none !important;” /> inside your form tags. Is simples and it works, I have to made this to all of my Magento´s.

I can confirm the first fix mention is what fixed my contact page problem.

Even though I use 1.4.0.1 the problem was my theme was overriding the form.phtml file with its own version, which didn’t have the new line in it.

If you are using a theme written for an older version of magento then please check there first.

app/design/frontend/default/YOURTEMPLATE/template/contacts/form.phtml

I hope this helps someone else

Yes this worked for me too.

Here is where I added the line exactly inside the file: app/design/frontend/default/YOURTHEME/template/contacts/form.phtml

Thanks to everyone.

delete duplicate

Thanks guys. The solution works!

Thank you.  This fixed the problem in no time.

Ah, finally a fix that works!  Thank you for posting this!

I changed that code in 1.3.4 and working fine, I did not check recently but today I noticed its not working at all! not sure how many inquiries I have lost!

Yes,i done it, and after test send email it show \\\"Your inquiry was submitted and will be responded to as soon as possible. Thank you for contacting us.\\\”
but i can\\\’t get this inqure email, what is the problem????????????????????

dont worry i will tell its solution in few days...........take care

Not to be a buzzkill, but like the original poster I haven’t had success with these fixes.  My contact templates already have the line in them, and I still get the same error.

Is anybody else in the same boat?  Having my contact-us page disabled is killing me.

^^ same thing, running 1.4.1.1 - the proper files exist, the right code is in place, still I get nothing. Been searching for hours for a fix.

Same here ! Using Mag 1.4.1 with the Classic theme by Templates Master and the ASchroder SMTP Pro Email. It was working fine until I installed SMTP Pro Email.

So, I’ve tried what all of you guys said. The only form.phtml I have is in the app/design/frontend/base/default/template/contacts folder, and it already contains this line.

So I really don’t know what to do.... I can still remove SMTP Pro Email but I need it for my transactions emails not to arrive in the spam section of my customers’ inbox

Too bad :/

EDIT : I’ve tried desinstalling SMTP Pro Email and now it works (disabling it is not enough) - so in my case, it really is a problem with SMTP Pro Email - or my theme, or both

Found the solution to this problem.

- First try to correct the \’hideit\’ code in the form.phtml and IndexController.php files (see previous posts).
- Adjust the backoffice settings to use the right template and settings (see previous posts).
- Try to upload all the default email templates as mentioned in previous posts.

Still not working? Don\’t worry, it is probably your Template.php file in code/core/magento/core/model/email/template.php

Update this file (or the one in your local-dir) and everything probably works fine!