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“Exception printing is disabled by default for security reasons.”
 
thepuff
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Total Posts:  14
Joined:  2009-07-17
 

Everytime I view a order/invoice that has a order status of “Processing” or “Canceled” it displays the following error:

“There has been an error processing your request
Exception printing is disabled by default for security reasons.”

I am running version ver. 1.4.0.1

What needs to be changed/edited so I can view my orders again?

Thank you!

 
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cgfc
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I have the same error while trying to login at Magento’s backend.

Thanks!

 
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cloudquarry
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This means that Magento is throwing errors. In the old version, it would just show you the error, but now for security reasons it hides them in the /errors folder. Go to your /errors folder and open the error report it refers to and see what the issue is. Then you’ll need to troubleshoot that particular issue.

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thepuff
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Total Posts:  14
Joined:  2009-07-17
 

Thank you.
I opened the directory you specified however when i click on
“report.php”

it shows

There has been an error processing your request
Exception printing is disabled by default for security reasons.

is there another file that the errors are listed in?

Thank you again for your help

 
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cloudquarry
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There should be a report number underneath the error message on the website. Then you go open the file under /errors with that report number.

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mlgreene
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Joined:  2009-04-29
 

I opened up the /errors folder but there are no files with that report number.  All I see are the following: a folder named “default,” .htaccess, 404.php, 503.php, local.xml.sample, processor.php, and report.php. 
I navigated to the report.php page only to find the following message:

There has been an error processing your request
Exception printing is disabled by default for security reasons.

Error log record number: 286528858745

Please help!!! I just received a critical order today that I cannot process until this is fixed!!!

Thank you so much!!

 
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thepuff
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Joined:  2009-07-17
 

I am too stuck where you are at. I have 2 -4 orders in processing and can’t figure out how to open the invoices… =[

Ive been searching for solutions as well

 
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stardust2018
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Total Posts:  9
Joined:  2010-02-25
 

I have also the same issue, when i tried connecting to backend, i get the message :

Exception printing is disabled by default for security reasons.

Error log record number: 1539922243

It happened just after doing the update to the version 1.4.0.1. what can be the reasons

 
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mlgreene
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It happened to me before I upgraded.  Did it start doing this for you all today?  If so, that’s kinda weird. :/

I really wish I knew how to fix this problem… :(

I am also having problems with my product links.  When I click a product link, it loads a 404 page.

 
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bergan
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Joined:  2009-09-30
 

Same here. Im also using an upgraded version. I have beside this also one fresh version (not an upgraded one ) 1.4.0.1 used with almost exactly the same config as the upgraded one but that one has no problem.

 
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hobbyshopman
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I just managed to get more info out of the error that is appearing on my store that is still in development.
With me it was because the test orders i was trying to access were paid for with a payment module that i have since deleted.

Go to errors/local.xml.sample

and rename local.xml.sample to local.xml

now try access the area that is causing the problem to see if it gives you any more info.

 
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racerza
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thepuff - 05 March 2010 08:31 AM

Everytime I view a order/invoice that has a order status of “Processing” or “Canceled” it displays the following error:

“There has been an error processing your request
Exception printing is disabled by default for security reasons.”

I am running version ver. 1.4.0.1

Same problem here.  On Completed orders as well.

I renamed the errors/local.xml.sample file to local.xml as suggested and now I get the full error which is as follows:

Cannot load configuration for payment method “9ER32263UE1696034”

Trace:
#0 /app/code/core/Mage/Payment/Helper/Data.php(47): Mage::throwException(’Cannot load con...’)
#1 /app/code/core/Mage/Payment/Model/Info.php(74): Mage_Payment_Helper_Data->getMethodInstance(’9ER32263UE16960...’)
#2 /code/core/Mage/Payment/Helper/Data.php(119): Mage_Payment_Model_Info->getMethodInstance()
#3 /code/core/Mage/Sales/Block/Order/Info.php(52): Mage_Payment_Helper_Data->getInfoBlock(Object(Mage_Sales_Model_Order_Payment))
#4 /code/core/Mage/Core/Block/Abstract.php(211): Mage_Sales_Block_Order_Info->_prepareLayout()
#5 /app/code/core/Mage/Core/Model/Layout.php(457): Mage_Core_Block_Abstract->setLayout(Object(Mage_Core_Model_Layout))
#6 /app/code/core/Mage/Core/Model/Layout.php(241): Mage_Core_Model_Layout->addBlock(’Mage_Sales_Bloc...’, ‘sales.order.inf...’)
#7 /app/code/core/Mage/Core/Model/Layout.php(207): Mage_Core_Model_Layout->_generateBlock(Object(Mage_Core_Model_Layout_Element), Object(Mage_Core_Model_Layout_Element))
#8 /code/core/Mage/Core/Model/Layout.php(212): Mage_Core_Model_Layout->generateBlocks(Object(Mage_Core_Model_Layout_Element))
#9 /app/code/core/Mage/Core/Controller/Varien/Action.php(343): Mage_Core_Model_Layout->generateBlocks()
#10 /code/core/Mage/Core/Controller/Varien/Action.php(270): Mage_Core_Controller_Varien_Action->generateLayoutBlocks()
#11 /code/core/Mage/Sales/controllers/OrderController.php(94): Mage_Core_Controller_Varien_Action->loadLayout()
#12 /code/core/Mage/Sales/controllers/OrderController.php(136): Mage_Sales_OrderController->_viewAction()
#13 /code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Sales_OrderController->viewAction()
#14 /code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch(’view’)
#15 /code/core/Mage/Core/Controller/Varien/Front.php(177): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#16 /code/core/Mage/Core/Model/App.php(304): Mage_Core_Controller_Varien_Front->dispatch()
#17 /Mage.php(596): Mage_Core_Model_App->run(Array)
#18 //index.php(78): Mage::run(’’, ‘store’)
#19 {main}

Could anyone help with what this all means?  It happens in both front- and backend when clicking to view an order (in my case an already completed order).

tks
roger

 
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G-Wei
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Total Posts:  2
Joined:  2010-01-06
 

It is really crazy that this 1.4.0.1 version is calling stable version… I have just installed a blank version and it crashes with the same message only because I have disable the cache.

Well, the worst is we do not get any support from the development team.

I did use the previous version (1.3.4.2) without this kind of problems.

Dear development team, support will be very useful and appreciated by the community.

Thank you.

 
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GATTACA68
Jr. Member
 
Total Posts:  4
Joined:  2008-12-29
 

I have the same problem. I use fresh instalaltion. It works for a while, then I have the error. No more page is working. Can’t find an erroro report.
I installed a backup of the database, but still have the error ;(

this is the file I can catch before the error. The error folder is empty. :O

PDOException Object
(
[message:protected] => SQLSTATE[21S01]: Insert value list does not match column list: 1136 Column count doesn’t match value count at row 1
[string:private] =>
[code:protected] => 21S01
[file:protected] => ...../lib/Varien/Db/Adapter/Pdo/Mysql.php
[line:protected] => 276
[trace:private] => Array
(
[0] => Array
(
[file] => .....lib/Varien/Db/Adapter/Pdo/Mysql.php
[line] => 276
[function] => query
[class] => PDO
[type] => ->
[args] => Array
(
[0] => INSERT INTO tax_calculation_rate VALUES(3, ‘DE’, 0, ‘*’, ‘19% Steuer’, 19.0000)
)

)

[1] => Array
(
[file] => ....../lib/Varien/Db/Adapter/Pdo/Mysql.php
[line] => 397
[function] => raw_query
[class] => Varien_Db_Adapter_Pdo_Mysql
[type] => ->
[args] => Array
(
[0] => INSERT INTO tax_calculation_rate VALUES(3, ‘DE’, 0, ‘*’, ‘19% Steuer’, 19.0000)
)

)

[2] => Array
(
[file] => ....../app/code/core/Mage/Core/Model/Resource/Setup.php
[line] => 612
[function] => multi_query
[class] => Varien_Db_Adapter_Pdo_Mysql
[type] => ->
[args] => Array
(
[0] => INSERT INTO tax_calculation_rate VALUES(3, ‘DE’, 0, ‘*’, ‘19% Steuer’, 19.0000);
INSERT INTO tax_calculation_rate VALUES(4, ‘DE’, 0, ‘*’, ‘0% Steuer’, 0.0000);
INSERT INTO tax_calculation_rate VALUES(5, ‘DE’, 0, ‘*’, ‘7% Steuer’, 7.0000);
)

)

[3] => Array
(
[file] => /....../app/code/local/Symmetrics/ConfigGerman/sql/config_german_setup/mysql4-install-0.1.0.php
[line] => 36
[function] => run
[class] => Mage_Core_Model_Resource_Setup
[type] => ->
[args] => Array
(
[0] => INSERT INTO tax_calculation_rate VALUES(3, ‘DE’, 0, ‘*’, ‘19% Steuer’, 19.0000);
INSERT INTO tax_calculation_rate VALUES(4, ‘DE’, 0, ‘*’, ‘0% Steuer’, 0.0000);
INSERT INTO tax_calculation_rate VALUES(5, ‘DE’, 0, ‘*’, ‘7% Steuer’, 7.0000);
)

)

[4] => Array
(
[file] => ....../app/code/core/Mage/Core/Model/Resource/Setup.php
[line] => 360
[args] => Array
(
[0] =>....../app/code/local/Symmetrics/ConfigGerman/sql/config_german_setup/mysql4-install-0.1.0.php
)

[function] => include
)

[5] => Array
(
[file] => ......app/code/core/Mage/Core/Model/Resource/Setup.php
[line] => 260
[function] => _modifyResourceDb
[class] => Mage_Core_Model_Resource_Setup
[type] => ->
[args] => Array
(
[0] => install
[1] =>
[2] => 0.1.11
)

)

[6] => Array
(
[file] => ...../app/code/core/Mage/Core/Model/Resource/Setup.php
[line] => 224
[function] => _installResourceDb
[class] => Mage_Core_Model_Resource_Setup
[type] => ->
[args] => Array
(
[0] => 0.1.11
)

)

[7] => Array
(
[file] => ...../app/code/core/Mage/Core/Model/Resource/Setup.php
[line] => 153
[function] => applyUpdates
[class] => Mage_Core_Model_Resource_Setup
[type] => ->
[args] => Array
(
)

)

[8] => Array
(
[file] =>......app/code/core/Mage/Core/Model/App.php
[line] => 363
[function] => applyAllUpdates
[class] => Mage_Core_Model_Resource_Setup
[type] => ::
[args] => Array
(
)

)

[9] => Array
(
[file] => ...../app/code/core/Mage/Core/Model/App.php
[line] => 295
[function] => _initModules
[class] => Mage_Core_Model_App
[type] => ->
[args] => Array
(
)

)

[10] => Array
(
[file] =>.......app/Mage.php
[line] => 596
[function] => run
[class] => Mage_Core_Model_App
[type] => ->
[args] => Array
(
[0] => Array
(
[scope_code] =>
[scope_type] => store
[options] => Array
(
)

)

)

)

[11] => Array
(
[file] => ....../index.php
[line] => 78
[function] => run
[class] => Mage
[type] => ::
[args] => Array
(
[0] =>
[1] => store
)

)

)

[errorInfo] => Array
(
[0] => 21S01
[1] => 1136
[2] => Column count doesn’t match value count at row 1
)

)

 
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GATTACA68
Jr. Member
 
Total Posts:  4
Joined:  2008-12-29
 

PS: before it crashed I tried to empty the cache ... :-?
But however - the backup of th database don’t works… :-|

any idea?

 
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espenyogi
Jr. Member
 
Total Posts:  5
Joined:  2008-05-13
 

Magento Core Team

Is anyone looking into this. there seems to be a number of issues with 1.4.0.1
Looking through various posts everyone is experiencing some sort of problem with this.

Help would be greatly appreciated

 
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