Posting in the Magento forums has been disabled pending the implementation of a new and improved forum solution which should better serve the community.

For new questions please post at magento.stackexchange.com, the community-run support site for the Magento community. We will be providing updates on the new forum solution soon. For questions or concerns please email community@magento.com.

Magento Forum

Probleme with the rating stars not visible message = Rating isn’t Available
 
picou
Jr. Member
 
Total Posts:  13
Joined:  2008-05-25
 

Hello,
Am I the only one in the world having problems with this? I’ve looked all over the web for an answer.
The rating system works fine the issu is the stars not showing.
Message instead of the rating stars is = Rating isn’t Available
Could someone point me in the direction of a lead?
Version is 1.4 of Magento.
Thanks

 
Magento Community Magento Community
Magento Community
Magento Community
 
Michel Mag
Jr. Member
 
Total Posts:  5
Joined:  2010-01-06
 

Yes! Got the same problem here, anyone a solution for this?

 
Magento Community Magento Community
Magento Community
Magento Community
 
rainmakercommerce
Jr. Member
 
Total Posts:  16
Joined:  2010-04-01
 

Having the same issue - 1.4.0.1

 
Magento Community Magento Community
Magento Community
Magento Community
 
Pris
Jr. Member
 
Total Posts:  1
Joined:  2010-04-22
 

Let me share my experience and hope it helps. I was looking for the solution for a whole day and finally found the answer.

Check if your skin’s CSS contains:
/* Rating */
.no-rating { margin:0; }

.ratings { font-size:11px; line-height:1.25; margin:7px 0; }
.ratings strong { float:left; margin:1px 3px 0 0; }
.ratings .rating-links { margin:0; }
.ratings .rating-links .separator { margin:0 2px; }
.ratings dt {}
.ratings dd {}
.rating-box { width:69px; height:13px; font-size:0; line-height:0; background:url(../images/bkg_rating.gif) 0 0 repeat-x; text-indent:-999em; overflow:hidden; }
.rating-box .rating { float:left; height:13px; background:url(../images/bkg_rating.gif) 0 100% repeat-x; }
.ratings .rating-box { float:left; margin-right:3px; }
.ratings .amount {}

.ratings-table th,
.ratings-table td { font-size:11px; line-height:1.15; padding:3px 0; }
.ratings-table th { font-weight:bold; padding-right:8px; }

As well as the “bkg_rating.gif” image

 
Magento Community Magento Community
Magento Community
Magento Community
 
mrana
Jr. Member
 
Total Posts:  3
Joined:  2010-04-29
 

I checked the CSS to confirm the above post.  Everything seems to be there.  I also checked in the advanced area of the backend to make sure that it was enabled....however, I still do not see any ‘stars’ to ‘rate’ the product.

 
Magento Community Magento Community
Magento Community
Magento Community
 
grazzt
Sr. Member
 
Total Posts:  106
Joined:  2010-02-28
 
Pris - 30 April 2010 08:17 PM

Let me share my experience and hope it helps. I was looking for the solution for a whole day and finally found the answer.

Check if your skin’s CSS contains:
/* Rating */
.no-rating { margin:0; }

.ratings { font-size:11px; line-height:1.25; margin:7px 0; }
.ratings strong { float:left; margin:1px 3px 0 0; }
.ratings .rating-links { margin:0; }
.ratings .rating-links .separator { margin:0 2px; }
.ratings dt {}
.ratings dd {}
.rating-box { width:69px; height:13px; font-size:0; line-height:0; background:url(../images/bkg_rating.gif) 0 0 repeat-x; text-indent:-999em; overflow:hidden; }
.rating-box .rating { float:left; height:13px; background:url(../images/bkg_rating.gif) 0 100% repeat-x; }
.ratings .rating-box { float:left; margin-right:3px; }
.ratings .amount {}

.ratings-table th,
.ratings-table td { font-size:11px; line-height:1.15; padding:3px 0; }
.ratings-table th { font-weight:bold; padding-right:8px; }

As well as the “bkg_rating.gif” image

Thank you!! This works!!! :D

 
Magento Community Magento Community
Magento Community
Magento Community
 
artmonkey
Jr. Member
 
Total Posts:  2
Joined:  2008-01-28
 

I had this same issue where the star rating would not show.  The styles mentioned above were in my stylesheet.  I ended up having to go to Admin -> Catalog -> Reviews and Ratings -> Manage Ratings.  Then click on each rating and assign it to my store and then save.  After that the ratings appeared correctly.

Evidently there is no global setting for review ratings?

 
Magento Community Magento Community
Magento Community
Magento Community
 
davedavedave
Sr. Member
 
Avatar
Total Posts:  238
Joined:  2007-08-31
 
jham - 16 July 2010 10:43 AM

I had this same issue where the star rating would not show.  The styles mentioned above were in my stylesheet.  I ended up having to go to Admin -> Catalog -> Reviews and Ratings -> Manage Ratings.  Then click on each rating and assign it to my store and then save.  After that the ratings appeared correctly.

Evidently there is no global setting for review ratings?

I can’t for the life of me find the “Reviews & Ratings” option in the admin.  All I see is “Product Reviews”, and the only option in there is to allow guests to write reviews.  Where can I find the option to enable ratings?

 
Magento Community Magento Community
Magento Community
Magento Community
 
davedavedave
Sr. Member
 
Avatar
Total Posts:  238
Joined:  2007-08-31
 

Figured it out.  Go to Catalog > Reviews & Ratings > Manage Ratings

Once you’re in there you should be default see price, value and quality.

Click into each one, make sure to choose your store view that you want the rating enabled for.

Once you do that to each “rating”, it should be available.

 
Magento Community Magento Community
Magento Community
Magento Community
 
rwone
Sr. Member
 
Total Posts:  174
Joined:  2009-02-12
 

thank you very much for this info!

 
Magento Community Magento Community
Magento Community
Magento Community
 
ankit_sam
Member
 
Avatar
Total Posts:  34
Joined:  2009-12-10
 

I had this same issue where the star rating would not show.  The styles mentioned above were in my stylesheet.  I ended up having to go to Admin -> Catalog -> Reviews and Ratings -> Manage Ratings.  Then click on each rating and assign it to my store and then save.  After that the ratings appeared correctly.

Thanks cool smile

 
Magento Community Magento Community
Magento Community
Magento Community
 
zabi
Jr. Member
 
Total Posts:  4
Joined:  2012-02-16
 

Thanks for the info, Ratings now working wink

 
Magento Community Magento Community
Magento Community
Magento Community
 
anu.G
Jr. Member
 
Total Posts:  1
Joined:  2010-12-26
 

Hey realy thank you

 
Magento Community Magento Community
Magento Community
Magento Community
 
zabi
Jr. Member
 
Total Posts:  4
Joined:  2012-02-16
 

Thanks for the info, it worked for me, i have been searching for this for 2 days.

 
Magento Community Magento Community
Magento Community
Magento Community
Magento Community
Magento Community
Back to top