hm, i dont know why i didnt think to search the forums for that error before, but it seems like a common one, and there is at least one solution to try out there. i’ll give it a shot, and see if it will work.
oh hallelujah! i got it to work. i read somewhere that the bug had been fixed in the most recent version (i was running version 1 of magento) and now it works perfectly. i’m off to rebuild my customizations now since ive upgraded. thanks for the help.
the way to do a screen print varies for different operating systems. in Windows you push the printscreen key and then there will be an image on the clipboard. open up your favorite image editor, paste it in there, and save.
if you’re running a mac then you have to use the grab program in applications/utilities