What would the best way to create no charge (customer service) orders for customers who bought the product elsewhere and therefore are not in our database.
For example, say a customer bought Item A somewhere other than our site. Item A was defective and needed to be replaced to the customer at no charge. We would like to generate an order thru Magento to keep track of this. The product would have a price of 0, with no shipping/handling added.
We could set up a “standard” customer and change the ship to each time?? But it would be good if the customer got order verification and shipping notices via email.
Any suggestion on how best to do this would be appreciated.