Posting in the Magento forums has been disabled pending the implementation of a new and improved forum solution which should better serve the community.

For new questions please post at magento.stackexchange.com, the community-run support site for the Magento community. We will be providing updates on the new forum solution soon. For questions or concerns please email community@magento.com.

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FAQ Module
 
FmeAddons
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Total Posts:  123
Joined:  2014-01-15
USA
 

We have already developed a FAQ Module that allows users to post questions and get their replies from other users or store manager. It is a forum style support page where users can engaged with each other and help them out.

For More Details - http://www.magentocommerce.com/magento-connect/support-portal-extension-build-a-knowledge-base.html

 
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