we are having a big issue with this: creating a user friendly admin order mechanism.
we are a small company but have 2500 products (mostly groceries) and we book half our sales through our call center. Currently, the way the admin order is created takes around 10 minutes per order ... which is too long!! ideally i am looking for a plug-in/CRM that will allow the call center agents to browse the items as the customers make up their minds.
Any guidance will be much appreciated.