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Can magento handle returns and exchanges?
 
crazygirl
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Agreed.  With a modern shopping cart such as Magento is it seems totally strange that basic functionality for processing returns has been missed off?

 
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ecschwartz
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Hey guys-

We completely agree that this would make for a great extension, which is why we are in the process of developing this app now! Feel free to check out our website, www.bizelo.com and sign up for our beta launch. We would love to get some feedback as we get closer to release.

Thanks!

Evan

 
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nickmanderfield
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We recently installed 1.7 for a client to run multi-store from.  There is a page with the URL:  ‘domain.com/sales/guest/form/’ which initiates some sort of return via customer input.  We haven’t gotten to the ordering process yet, but when we complete our development and have some dummy orders in, I will report back and let you know how it goes.

I am unsure what version of magento they added this in, I have previously only worked with 1.4.x, and this feature was not there at that time.

 
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fsm13
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jacob001 - 22 January 2012 08:21 PM

Hello,

SmartOSC has simply taken care of the need for RMA’s, (Return Merchandise Authorizations) and created a solution for you. Customer Returns & Exchanges are a legacy, cumbersome issue, but as we all know are integral parts to any customer-centric business that cannot be dismissed.

I hope this will help you.

Thanks & Regards,
Jacob

Can you confirm where this extension can be found?

 
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Adam Moss
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I would prefer it if companies rename their RMA extensions because at the moment customers (in the UK) have no idea what RMA means. Could it not be referred to as ‘Product Returns’ on the frontend?

 
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smartosc
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Hi,

Our X-Barcode/RMA extension provide complete solution for product refund and exchange. You guys can check our solution at

http://saas.smartosc.com/resources/2012/04/x-barcoderma-extension-your-life-just-got-much-simpler/

Hope that would help

 
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expertsindia
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For that, RMA functionality should be there in the Enterprise edition , then it would be easily possible.

 
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Emmet1
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Totally agree!

 
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akinggirl
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RMA extension is important. I completely agree.

 
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SHOPmages
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Hi. Please find some info about RMA solution. You can read docs, manual.

I hope it will help in discussion about RMA

Best Regards

Paul

 
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DocMager
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Thanks for info.

 
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shanayas
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RMA- It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.

 
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psdtohtmlfive
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yes you can use this functionality on magento beacuse it is handle return and exchange

 
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ec0mmerce
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Hello

This powerful REPAIR SERVICES extension is a great solution for repair service owners that will improve e-commerce functionality of any magento webstore that needs to be quiped with similar repair kit.

Please check the extesion details on the product description page and hopefully it will work for you.

Regards

 
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