Posting in the Magento forums has been disabled pending the implementation of a new and improved forum solution which should better serve the community.

For new questions please post at magento.stackexchange.com, the community-run support site for the Magento community. We will be providing updates on the new forum solution soon. For questions or concerns please email community@magento.com.

Magento Forum

Page 2 of 2
Can magento handle returns and exchanges?
 
crazygirl
Member
 
Total Posts:  56
Joined:  2010-11-16
 

Agreed.  With a modern shopping cart such as Magento is it seems totally strange that basic functionality for processing returns has been missed off?

 
Magento Community Magento Community
Magento Community
Magento Community
 
ecschwartz
Jr. Member
 
Avatar
Total Posts:  3
Joined:  2011-12-23
 

Hey guys-

We completely agree that this would make for a great extension, which is why we are in the process of developing this app now! Feel free to check out our website, www.bizelo.com and sign up for our beta launch. We would love to get some feedback as we get closer to release.

Thanks!

Evan

 
Magento Community Magento Community
Magento Community
Magento Community
 
nickmanderfield
Jr. Member
 
Avatar
Total Posts:  7
Joined:  2011-01-24
Appleton, WI
 

We recently installed 1.7 for a client to run multi-store from.  There is a page with the URL:  ‘domain.com/sales/guest/form/’ which initiates some sort of return via customer input.  We haven’t gotten to the ordering process yet, but when we complete our development and have some dummy orders in, I will report back and let you know how it goes.

I am unsure what version of magento they added this in, I have previously only worked with 1.4.x, and this feature was not there at that time.

 
Magento Community Magento Community
Magento Community
Magento Community
 
fsm13
Member
 
Total Posts:  43
Joined:  2010-07-27
 
jacob001 - 22 January 2012 08:21 PM

Hello,

SmartOSC has simply taken care of the need for RMA’s, (Return Merchandise Authorizations) and created a solution for you. Customer Returns & Exchanges are a legacy, cumbersome issue, but as we all know are integral parts to any customer-centric business that cannot be dismissed.

I hope this will help you.

Thanks & Regards,
Jacob

Can you confirm where this extension can be found?

 
Magento Community Magento Community
Magento Community
Magento Community
 
Adam Moss
Sr. Member
 
Avatar
Total Posts:  248
Joined:  2009-02-11
Birmingham, UK
 

I would prefer it if companies rename their RMA extensions because at the moment customers (in the UK) have no idea what RMA means. Could it not be referred to as ‘Product Returns’ on the frontend?

 
Magento Community Magento Community
Magento Community
Magento Community
 
smartosc
Sr. Member
 
Avatar
Total Posts:  76
Joined:  2011-02-23
Ha Noi, Viet Nam
 

Hi,

Our X-Barcode/RMA extension provide complete solution for product refund and exchange. You guys can check our solution at

http://saas.smartosc.com/resources/2012/04/x-barcoderma-extension-your-life-just-got-much-simpler/

Hope that would help

 
Magento Community Magento Community
Magento Community
Magento Community
 
expertsindia
Jr. Member
 
Total Posts:  7
Joined:  2012-09-27
 

For that, RMA functionality should be there in the Enterprise edition , then it would be easily possible.

 
Magento Community Magento Community
Magento Community
Magento Community
 
Emmet1
Jr. Member
 
Total Posts:  24
Joined:  2012-12-17
 

Totally agree!

 
Magento Community Magento Community
Magento Community
Magento Community
 
akinggirl
Jr. Member
 
Total Posts:  2
Joined:  2013-09-23
 

RMA extension is important. I completely agree.

 
Magento Community Magento Community
Magento Community
Magento Community
 
SHOPmages
Sr. Member
 
Avatar
Total Posts:  113
Joined:  2013-08-14
Poland
 

Hi. Please find some info about RMA solution. You can read docs, manual.

I hope it will help in discussion about RMA

Best Regards

Paul

 
Magento Community Magento Community
Magento Community
Magento Community
 
DocMager
Jr. Member
 
Total Posts:  3
Joined:  2013-11-18
 

Thanks for info.

 
Magento Community Magento Community
Magento Community
Magento Community
 
psdtohtmlfive
Jr. Member
 
Total Posts:  3
Joined:  2013-12-22
Ahamadabad, Gujarat, India
 

yes you can use this functionality on magento beacuse it is handle return and exchange

 
Magento Community Magento Community
Magento Community
Magento Community
 
ec0mmerce
Sr. Member
 
Avatar
Total Posts:  242
Joined:  2013-01-17
 

Hello

This powerful REPAIR SERVICES extension is a great solution for repair service owners that will improve e-commerce functionality of any magento webstore that needs to be quiped with similar repair kit.

Please check the extesion details on the product description page and hopefully it will work for you.

Regards

 
Magento Community Magento Community
Magento Community
Magento Community
 
Amasty
Mentor
 
Avatar
Total Posts:  3988
Joined:  2009-11-10
 

Hello,

you can also have a look at this Magento RMA extension. It will help you provide visitors with advanced return/exchange opportunities and enhance their shopping experience. The features include:

- Easy RMA request management
- All product types support
- Guest RMA option
- RMA requests per item
- Unlimited custom statuses

 
Magento Community Magento Community
Magento Community
Magento Community
Magento Community
Magento Community
Back to top
Page 2 of 2