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Can magento handle returns and exchanges?
 
FetchDesigns
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Does Magento have the capabilities to handle product returns and/or exchanges for previous orders?

 
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radders
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There is an RMA system on the roadmap but for the moment it seems that all we have is the ability to issue a credit memo. I wonder if we can edit orders to get around this. I haven’t checked this out yet.

 
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jdk410
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RMA functionality is totally required.  I am so impressed with all the functionality in Magento.  Magento offers a great experience for the customer - the lack of an integrated RMA request option is one of the only things missing in the customer experience.

Thanks

 
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Compuland
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jdk410 - 10 June 2008 08:27 PM

RMA functionality is totally required.  I am so impressed with all the functionality in Magento.  Magento offers a great experience for the customer - the lack of an integrated RMA request option is one of the only things missing in the customer experience.

Thanks

i’ll second that

 
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Eminent Style
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If anyone from Magento is listening, hint hint!

For the record, I third that!

 
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Incognito
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It is included.  It is called a credit memo.

 
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Eminent Style
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@incognito, there is no way for the customer to initiate that on the Magento system though short of contacting them in the usual way (phone / contact form). e.g. there should be a way to fill in a form on the site or go into my orders and click a return button or something.

Or have a I missed something?

 
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ShopGuy
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Would definitely make a good extensions.

 
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ShopMagCart
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Eminent Style - 14 September 2009 02:21 AM

If anyone from Magento is listening, hint hint!

For the record, I third that!

I would guess if the Magento developers were going to implement such a feature, we would see it in the Enterprise edition.  Hopefully someone in the community will develop an extension which puts it in financial reach for the rest of us.

 
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CharliePinglass
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+1 to this request

 
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osd247
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Would be a great addition. As ShopMagCart says, community extention development would be the best way for us to impliment it.

 
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bigmag
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I considered purchasing the Enterprise Edition before opting for the Community version. I didn’t see enough value in the differences between the two versions. This has a lot to do with the simplicity of my business perhaps.

I asked a Varien sales rep about the RMA system (it was on the Magento Roadmap at that time) in a list of questions that I sent during my evaluation:

June 2009:

Will the features on the Roadmap, like RMA and other stuff be added to the Community version, or should I be on the Pro version to get these features first?

>> RMA will be released through the Enterprise Edition only in the next two quarters.

I would be interested to hear of a community extension, if done correctly it would certainly be worth a few hundred dollars.

 
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Costa
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Can someone post some reviews on www.magento-rma.com module?

thanks

 
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LostDocs7
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aheadWorks just released RMA extenion http://www.magentocommerce.com/magento-connect/aheadWorks/extension/5262/rma

 
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Aaron AA
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bigmag - 30 September 2009 09:32 AM

I considered purchasing the Enterprise Edition before opting for the Community version. I didn’t see enough value in the differences between the two versions. This has a lot to do with the simplicity of my business perhaps.

I asked a Varien sales rep about the RMA system (it was on the Magento Roadmap at that time) in a list of questions that I sent during my evaluation:


June 2009:

Will the features on the Roadmap, like RMA and other stuff be added to the Community version, or should I be on the Pro version to get these features first?

>> RMA will be released through the Enterprise Edition only in the next two quarters.

I would be interested to hear of a community extension, if done correctly it would certainly be worth a few hundred dollars.

Did Varien hold their promise to deliver RMA in the next 2 quarters after June 2009?

Looking through the spec for Enterprise, the only mention of RMA I can see is the ‘rma’ in performance ;)

 
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jonas18
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Is there a free version out there???

 
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