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Beware of your spam filter settings!

magbuzz Total Posts: 32 Joined: 2008-03-22 Ignore user	Mail sent by Magento Registers 7 or 8 on the spam scale! Beware of your spam filter settings! This is going to be an ongoing problem for Magento users unless major changes can be made to the e-mail sent out. High spam ratings can cause critical emails to be deleted so for now use caution in your spam filter settings. m
	Posted: April 11 2008 \| top

hcristovao Total Posts: 11 Joined: 2007-10-25 Ignore user	Isn’t spam filtering based largely on the domain from which the mail is originating? Also, the content obviously has a lot to do with it as well. Is there anyone more experienced with the intricacies of mail? Helder http://www.feesha.com
	Posted: April 11 2008 \| top \| # 1

magbuzz Total Posts: 32 Joined: 2008-03-22 Ignore user	You ‘re correct that the spam filter is set on your domain control panel. I had my filter set to delete spam. My problem was that I did not receive mail when an order was placed. I wasted a lot of time looking for a configuration error in my magento setup and finally discovered the mail WAS being sent but was being deleted before it reached me. I hope this helps others because I had to find this on my own. m
	Posted: April 11 2008 \| top \| # 2

iDave Total Posts: 33 Joined: 2008-03-10 Ignore user	Gmail marked my magento e-mail as spam to.
	Posted: April 11 2008 \| top \| # 3

Miro a.k.a. SecretR Total Posts: 19 Joined: 2008-03-21 Ignore user	Use better smtp for sending mails than sendmail. Signature http://www.e107.org \| http://www.e107bg.org \| http://www.free-source.net
	Posted: April 11 2008 \| top \| # 4

CougarD Total Posts: 23 Joined: 2008-02-25 Ignore user	Same problem here guys… Signature http://www.karmatradingco.com http://www.kentbusinessforum.co.uk http://www.greenshops.org.uk
	Posted: April 13 2008 \| top \| # 5

CougarD Total Posts: 23 Joined: 2008-02-25 Ignore user	Ok. I found a solution that works for me as a kinda bodge fix… My problem is that my server scans outgoing messages with amavis and spamassasin. It was giving the Password Reminder email a spam rating of 8 and then automatically deleting it. All other email pass through fine. Here is the log.. Apr 13 13:04:52 server1587 postfix/pickup[2809]: 59BF611D4269: uid=33 from=<www-data> Apr 13 13:04:52 server1587 postfix/cleanup[3805]: 59BF611D4269: message-id=<20080413120452.59BF611D4269@www.mydomain.com> Apr 13 13:04:52 server1587 postfix/qmgr[2150]: 59BF611D4269: from=<www-data@www.mydomain.com>, size=2191, nrcpt=1 (queue active) Apr 13 13:04:56 server1587 postfix/smtpd[3813]: connect from localhost.localdomain[127.0.0.1] Apr 13 13:04:56 server1587 postfix/smtpd[3813]: B145D11D4225: client=localhost.localdomain[127.0.0.1] Apr 13 13:04:56 server1587 postfix/cleanup[3805]: B145D11D4225: message-id=<SSZWVFDQQSCatt@www.mydomain.com> Apr 13 13:04:56 server1587 postfix/qmgr[2150]: B145D11D4225: from=<>, size=3279, nrcpt=1 (queue active) Apr 13 13:04:56 server1587 postfix/smtpd[3813]: disconnect from localhost.localdomain[127.0.0.1] Apr 13 13:04:56 server1587 amavis[3678]: (03678-01) Blocked SPAM, <www-data@www.mydomain.com> -> <customer@customerdomain.co.uk>, quarantine: spam-ZWVFDQQSCatt.gz, Message-ID: <20080413120452.59BF611D4269@www.mydomain.com>, mail_id: ZWVFDQQSCatt, Hits: 8.456, 4394 ms Apr 13 13:04:56 server1587 postfix/smtp[3808]: 59BF611D4269: to=<customer@customerdomain.co.uk>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.4, delays=0.03/0/0/4.4, dsn=2.5.0, status=sent (250 2.5.0 Ok, id=03678-01, BOUNCE) Apr 13 13:04:56 server1587 postfix/qmgr[2150]: 59BF611D4269: removed Apr 13 13:04:56 server1587 postfix/local[3814]: B145D11D4225: to=<www-data@www.mydomain.com>, relay=local, delay=0.06, delays=0.05/0.01/0/0, dsn=2.0.0, status=sent (delivered to mailbox) Apr 13 13:04:56 server1587 postfix/qmgr[2150]: B145D11D4225: removed As a work around, I just added the sending domain to the amavis config file (/etc/amavis/conf.d/20-debian_defaults on ubuntu) and gave it an initial rating of -8. `nano /etc/amavis/conf.d/20-debian_defaults` # read_hash("/var/amavis/sender_scores_sitewide"), { # a hash-type lookup table (associative array) 'www.mydomain.com' => -8.0, #set low initial spam score to get past stupid amavis mkay? 'nobody@cert.org' => -3.0, 'cert-advisory@us-cert.gov' => -3.0, 'owner-alert@iss.net' => -3.0, 'slashdot@slashdot.org' => -3.0, 'securityfocus.com' => -3.0, I then resterted my services.. `/etc/init.d/amavis restart /etc/init.d/clamav-daemon restart /etc/init.d/clamav-freshclam restart /etc/init.d/postfix restart` And all is good… Apr 13 13:21:25 server1587 postfix/pickup[6204]: 9C1F711D4278: uid=33 from=<www-data> Apr 13 13:21:25 server1587 postfix/cleanup[6255]: 9C1F711D4278: message-id=<20080413122125.9C1F711D4278@www.mydomain.com> Apr 13 13:21:25 server1587 postfix/qmgr[6205]: 9C1F711D4278: from=<www-data@www.mydomain.com>, size=2191, nrcpt=1 (queue active) Apr 13 13:21:28 server1587 postfix/smtpd[6263]: connect from localhost.localdomain[127.0.0.1] Apr 13 13:21:28 server1587 postfix/smtpd[6263]: 37DD811D4282: client=localhost.localdomain[127.0.0.1] Apr 13 13:21:28 server1587 postfix/cleanup[6255]: 37DD811D4282: message-id=<20080413122125.9C1F711D4278@www.mydomain.com> Apr 13 13:21:28 server1587 postfix/qmgr[6205]: 37DD811D4282: from=<www-data@www.mydomain.com>, size=2693, nrcpt=1 (queue active) Apr 13 13:21:28 server1587 postfix/smtpd[6263]: disconnect from localhost.localdomain[127.0.0.1] Apr 13 13:21:28 server1587 amavis[5852]: (05852-01) Passed CLEAN, <www-data@www.mydomain.com> -> <customer@customerdomain.co.uk>, Message-ID: <20080413122125.9C1F711D4278@www.mydomain.com>, mail_id: q0TJkNI4l8Oi, Hits: 8.456-8, queued_as: 37DD811D4282, 2622 ms Apr 13 13:21:28 server1587 postfix/smtp[6258]: 9C1F711D4278: to=<customer@customerdomain.co.uk>, relay=127.0.0.1[127.0.0.1]:10024, delay=2.7, delays=0.02/0/0/2.6, dsn=2.6.0, status=sent (250 2.6.0 Ok, id=05852-01, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 37DD811D4282) Apr 13 13:21:28 server1587 postfix/qmgr[6205]: 9C1F711D4278: removed Apr 13 13:21:28 server1587 postfix/smtp[6264]: 37DD811D4282: to=<customer@customerdomain.co.uk>, relay=mail.customerdomain.co.uk[100.100.100.100]:25, delay=0.62, delays=0.05/0.01/0.19/0.38, dsn=2.0.0, status=sent (250 OK id=1Jl1D2-00017Y-Ve) Apr 13 13:21:28 server1587 postfix/qmgr[6205]: 37DD811D4282: removed Notice the spam score? `Hits: 8.456-8` I know this does not fix the problem in the long term, and this will only help out those who run dedicated boxes. Maybe a simple edit of the email template is all that is needed. Matt Signature http://www.karmatradingco.com http://www.kentbusinessforum.co.uk http://www.greenshops.org.uk
	Posted: April 13 2008 \| top \| # 6

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