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Is Magento the right solution for me? 
Jr. Member
Total Posts:  1
Joined:  2009-10-28

I operate a equipment repair service website.
I am not a programmer and I am new to eCommerce. So please bear with me!

Here is what I would like to happen.

Step 1
I would like my customer to choose the type of repair service they need
1) Overhaul = $90
2) Estimate = $ 30.

Step 2
Customer selects the type of service and adds it to cart.

Step 3
Then the customer submits additional repair info (the problem with device + shipping info) into a form called “Service Ticket”.

The “service ticket” gets attached to the checkout invoice.

Step 4
The customer checks out.
The invoice is emailed to the customer and me. It should include the “Service ticket” info. (ideally, the “service ticket” # that will be the same as the invoice #)

Step 5
The “service ticket” gets emailed to my repair shop.(w/o
payment info or price)

This shouldn’t be too hard to do, right? I would like to be able to implement this by myself.

Alternatively, If you know of a company or service that can help me implement this, please let me know.

What do you guys think?

Thanks in advance.

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