I just launched my site using magento, and currently have a promo for 20% off your order of $19.99 or more with free shipping. I had an order come through that was not the correct ammount. Before discount, there order total was $21.00. But I recieved notice from PayPal that I have recieved payment for $12.60.
I go in to look at my orders in my backend and see that it shows $16.80 as the total, which is correct. But it also has the message “Order total amount does not match paypal gross total amount” under comments history.
So I did a test of the exact same order, and when I get to PayPals site, it only wants me to pay $12.60, instead of the correct $16.80. Which doesn’t make since because 20% off of $16.80 is not $12.60.
Anyone know where this can be going wrong at? Everything looks fine on my end until you get to PayPal. And when a coupon is not used, the order total is correct. So it has to be with the way the coupon is set up. But didn’t see anything that showed that it would also be passed onto PayPal.