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Fraudulent charges from stolen credit cards
 
titusrajiv
Jr. Member
 
Total Posts:  1
Joined:  2013-08-29
 

Fraudulent charges from stolen credit cards

Hi,

We use Magento 1.4.0.1 Version , We are having serious issue with our client site, Its happen every now and then, The problem is fraudulent charges from stolen credit cards

This is a serious problem with our site,because someone use a fake user ID, make a purchase on someone else’s card (stolen) , After the stolen card holder sees the charge, he notifies his CC company and we get a “chargeback” (the purchase $ is pulled from our account).

So the end result is customer receive a product with zero price, because we have shipped the product already to their address,

and we get $0 after the charge back.

Its really frustrating by client and Technical team ,Are there any security measures in place to protect our site ?

Regards
Rajiv

 
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kab8609
Enthusiast
 
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Total Posts:  821
Joined:  2009-04-07
Cleveland
 

This is a issue with all ecommerce sites, not just Magento.

If you are having major issues with this happening, I would suggest putting preventative measures in. An example would be to only ship to the billing address for unverified users, or to call the credit card user directly to confirm.

 
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