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MAJOR ISSUE - Cannot add/edit Configurable, Bundle, or Grouped Items to an Order via Create Order in Admin
 
walltoolsllc
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Joined:  2008-08-21
 

I was absolutely shocked when I found out that certain product types (specifically Configurable, Bundle, and Grouped Items) cannot be added to an Order via the “Create Order” or “Add Product/s” to an Order screen in the Admin panel.  How the heck can you take a telephone order for your key products?  If a customer orders one of these product types through the website and decides they want to change one of their options, and call you on the telephone you can’t do anything about it, except cancel the order.  Then, you cannot even add the product to a new order.

This is craziness to me.  How can Magento looks so good, yet be so disfunctional?  I am willing to work with a developer to create a solution to this problem.  If you are such developer and are capable of solving this problem, let’s talk about the costs and requirements.  Solving this problem alone will actually help Magento to become a real contender.  You cannot even perform this operation in the Enterprise Edition… Arrrggg.  Unless we can tackle this problem, I am going to have to look for a different solution.

 
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MarcBlek
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I am having exactly the same issue. I build my first Magento site which is alive as of Last Thursday (tickets.fakkelteater.be). It is completely build around configurable products and there are custom options attached to it. Every configurable product has several simple products associated with it which are not visible in the frontend. This works absolutely great in the front-end and in a couple of days the sales is really going well.

Problem is that several customers still call my customer for placing an order or show up at the shop itself.

When creating an order in the admin panel only simple products are shown.

I have tried to add the custom options also to the simple products, but even then it does not work.

Why can the admin sales order enrty not work the same way at the frontend. The customer is now using the frontend to handle phone orders.

Is there no one that ever find a solution to this?

 
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ANDY-UK
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Yeah I really need a solution to this aswell

If a customer places an order then needs to add or change something........the only way I can see of doing it now is to cancel the order, login as the customer, re place the order with changed item, select a different payment method which doesnt take payment on checkout then manually some how change the records to say the original payment from the other order is for the new one then some how manually take the extra payment just for the upgraded cost.

:-(

 
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crxman
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same problem here on firefox latest version and IE8

I’m running version 1.8 and never had any problems before ....

 
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ANDY-UK
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crxman, this isnt version related? I thought no versions of magento supported what we need?

 
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crxman
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ho I see sorry smile forget my comment smile

 
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npiaseck
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I’m a surprised by this lack of functionality, too.

Is there a timeline for this feature becoming available?

 
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AITOC
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Hi, now you can create orders with cnfigurable products and products with custom options using http://www.aitoc.com/en/magentomods_order_edit.html Order Editor magento extension.

 
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Dr Greenthumb
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I desperately need a solution to this too.

Does any one have any idea’s or can they point me in the right direction for a fix??

 
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bitzen
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Total Posts:  18
Joined:  2010-07-08
Earth
 

This is really bad. We rely heavily on configurable AND grouped products.
And, we can’t even change an email address after the order’s been placed?
What’s the solution to this problem?

Why purchase and extension if I’m not certain it’ll provide exactly what I need.

 
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AITOC
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bitzen - 19 October 2010 05:30 PM

Why purchase and extension if I’m not certain it’ll provide exactly what I need.

That’s why we provide a live demo: http://www.aitoc.com/en/magentomods_order_edit.html#demo smile

 
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Lemuren
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Thanks for the tip, will have to buy that extension then. Not that bad price tho:)

 
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bitzen
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Aitoc told me the extension doesn’t work for bundled or grouped products.

I found a free one that does work on 1.4.1.1.
It’s limited and works to edit some customer information.
magento-community/Editable

HTH!

 
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cltgra005
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Joined:  2010-09-23
 

Try these two extensions. They’re might be what you’re looking for.

http://www.magedir.com/edit-configuration-product-in-cart.html

http://www.magedir.com/editable-order.html

There’s quite a few free extensions at magedir.com. Have a look.

 
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miked2004
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Has anyone come across a way to create an order in the admin that has a bundled product?

 
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Milen Petrov
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Does anyone know any extension (even it is paid) which allows admin users to add bundle products to an order when creating it?
Or any custom solution?
I really need this as we face a lot of problems being not able to do that.

Thanks in advance.

 
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