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Canceling orders
 
dasadax
Jr. Member
 
Total Posts:  1
Joined:  2008-03-31
 

I have been looking around demo and I have noticed there is nowhere to cancel order if you change your mind,
and do not wish to buy it any more

I am sure that opption should be given to customers.

maybe I have not seen it , or is it not in demo version

thx

 
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manolodf
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Total Posts:  56
Joined:  2008-03-28
Dallas, TX / Hong Kong
 

You really want to be careful how you allow customers to cancel orders, as you dont want to have the order nearly fullfilled and then they suddenly cancel the order as soon as you hand it to the Fedex Guy before the tracking numbers are updated. So what you must do is have cancellation available under a certain order status, that perhaps changes out of that status at a certain time of day if in stock, or after a certain function like printing labels etc.

 
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PangJiu
Jr. Member
 
Total Posts:  2
Joined:  2008-06-15
 

The customer whose order is still pending should be able to cancel the order.
How to allow the customer to cancel the order if their status is still pending in the magento website?
Pls let me know soon.
Thanks

 
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