We deployed Magento a few weeks ago. We have taken thousands of orders on it.
In 99.999% of cases, our orders do not contain any “configurable” SKUs. Everytime somebody adds a configurable product to their cart, it shows up as a simple product.
I have now seen two orders come through that contain—instead—the “configurable” sku.
In one case, the customer selected a more expensive configuration option, and the product was sold at the wrong price! So this is a serious issue.
I have poured over the web server logs, and it does not seem as if the customers are doing anything odd. I can not reproduce this at all.
Has anybody seen anything like this? I’d like to file a bug report, but I know that it’s useless unless it can be reproduced.
I am running Magento 1.3.1