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Customers add a item to their cart, but it shows up EMPTY.
For people using ClickTale - the empty shopping cart appears because you are not using the php dynamic implementation of ClickTale - thus you are not getting the current page but a snapshot that ClickTale took earlier.
ClickTale can be implemented with Magento as per: http://docs.google.com/Doc?docid=dg68zm2r_2338fbvxzg8&hl;=en