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Customers add a item to their cart, but it shows up EMPTY. 
 
josephmorris
Jr. Member
 
Total Posts:  5
Joined:  2009-05-09
 

Hello,

For some odd reason, people using a version if internet explorer are unable to add items to their cart because when they do that, the next page shows

“Shopping Cart is Empty

You have no items in your shopping cart.

Please continue shopping.”

...I have had successful orders, however I saw this in clicktale for the second time with a person using internet explorer.

Any guidance? What is going wrong?

Thank you.

 
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gemusli
Jr. Member
 
Total Posts:  10
Joined:  2009-09-11
 

For people using ClickTale - the empty shopping cart appears because you are not using the php dynamic implementation of ClickTale - thus you are not getting the current page but a snapshot that ClickTale took earlier.

ClickTale can be implemented with Magento as per: http://docs.google.com/Doc?docid=dg68zm2r_2338fbvxzg8&hl;=en

 
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