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tax issues - v1.0? 
 
golles
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Not sure if this is my implementation of v1.0 but I am having issues with tax

tax amounts are not showing up in checkout process or in sales reporting in admin

i have tried all variations - tax inclusive prices across catalog, tax exclusive prices across catalog
enetering net amount and gross amoun in product prices

whatever i do just reports whatever the product price is and tax is not presented anywhere

anybody else seeing this?

 
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johannes
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Hi there - are you sure you properly configured taxes?  Take a look at these two knowledgebase entries to be sure.

http://www.magentocommerce.com/knowledge-base/entry/what-are-tax-rules-and-how-do-i-use-them

http://www.magentocommerce.com/knowledge-base/entry/how-do-i-define-tax-rates-per-product-tax-rules/

Thanks,
~J

 
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golles
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pretty sure I have - + was working fine prior to upgrade

trying fresh install now - will update later

 
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golles
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tried on completely fresh install - just created a couple of test products

set up tax in system config, sales / tax etc and still getting the same issues - tax is not showing in cart or or on sales reports.

 
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golles
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ok - i am still struggling (that means making zero progres son this issue) - this is the scenario

Fresh install on v1.0 - all working fine - except tax

Tax setup:

1) system>configuration>sales>tax calculation
Tax Class for shipping - Taxable Goods
Tax Based on Shipping Origin
Catalog Prices Include Tax
Apply Tax after discount - no

2) Sales>tax
Manage Tax Rules - Customer Tax Class = Retail Customer | Product Tax Class = taxable Goods | Tax Rate = Rate 1
Manage Tax Rate - Country=United Kingdom | State/Region=* | Zip/Post Code = * | Rate 1=17.5 - Rest =0.00
Customer Tax Classes = retail Customer
Product Tax Classes = Shipping and Taxable Goods

3) Catalog>Manage Products>Test Product
Prices=117.50 (under this is states - incl tax)
Tax Class = Taxable goods

Issue:
In the frontend price displays on product page as £117.50 - correct
In checkout - price in cart displays as £117.50 but states this is excl tax - wrong
Proceed through check out - no reference to tax - OK
In admin sales reports / invoices / dashboard / tax is always 0.00 - wrong

What am I doing wrong?

Anybody with same / similar setup working ok?

Thanks again for the input / help

 
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Moshe
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@golles: do you have one website or multi-website setup?
if multi-website, prices including tax are on all websites ,or only some?

 
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golles
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Moshe - 01 April 2008 01:38 AM

@golles: do you have one website or multi-website setup?
if multi-website, prices including tax are on all websites ,or only some?

one website setup

thanks

 
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Moshe
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@golles: System > Configuration > Shipping Settings > Shipping Origin - does it have correct (UK) location for this website?

 
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golles
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Moshe - 01 April 2008 01:41 AM

@golles: System > Configuration > Shipping Settings > Shipping Origin - does it have correct (UK) location for this website?

ok the shipping origin was wrong - it ws usa not uk BUT I have changed, refreshed the site and browser and the same problem exists when I ran another test transaction - no tax in cart or in dashboard reports etc

thanks for your help

 
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scend
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I’m having the same problem, it was all setup and working in 0.9 but after doing a fresh install it’s stopped showing tax (in catalogue and cart).

 
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golles
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scend - 01 April 2008 04:16 AM

I’m having the same problem, it was all setup and working in 0.9 but after doing a fresh install it’s stopped showing tax (in catalogue and cart).

i had a pm from @moshe he is going to try and recreate the issue when he gets into the office today (he sent me the message at 4am his time - that is dedication for you grin )

I am sure it will end up being something simple - but I have been on this for over 12 hours now and need the help!

 
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scend
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I have absolutely no idea what I did but my cart is now showing tax - it must be somewhere in the settings rather than a bug?

 
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golles
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just as an update - I have now tried various currency / tax / origin combinations and am still getting the same issues.

 
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andyellis_2000
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one thing that clears up odd stuff sometimes, esp that wrong origin zip, is to delete /var/cache It can’t hurt anything, and it might fix it, then again it might not. smile

I found it was showing sales tax for me, which I don’t collect or have to, the way to get rid of that is in the product edit, theree is now two choices Taxable Goods or Shipping.  When you select Shipping the sales tax disappears.

 
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Moshe
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@andyellis_2000:
1. Create product tax class (Exempt)
2. Create tax rule (Product class: Exempt, Customer class: Retail, Rate: Rate 4)
3. Make sure “Rate 4” is 0.00 in Tax rates

Now set all your tax exempt products to Tax class “Exempt”

@golles: If you set Price include tax = No , does it show tax in the shopping cart?

 
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golles
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Moshe - 01 April 2008 09:55 AM


@golles: If you set Price include tax = No , does it show tax in the shopping cart?

no - no tax shows in cart if price include tax = no

andyellis_2000 - 01 April 2008 09:46 AM

one thing that clears up odd stuff sometimes, esp that wrong origin zip, is to delete /var/cache It can’t hurt anything, and it might fix it, then again it might not. smile
.

thanks - Have done that quite a few times during the process

thanks all for the continued help

 
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