Magento

Solved it by copying the template folder from en_US to de_AT an re-translated everything.

Hi all,

I’m trying to put my magento shop working with installed locale pt_PT and I found that the emails magento sends when I place an order (or when an invoice or shipping is created) are empty.
I can see a complete English email when I select English in the Your Language drop-down in the front-end.
When the frontend is in Portuguese the emails I receive are empty.
My app\locale\pt_PT did not have a template folder so I copied app\locale\en_US\template to app\locale\pt_PT\template and translated all the email templates inside that folder (kept the same file names...)
Also when I try to load the portuguese templates in the backend at System/Transational Emails/New Template magento enters in a infinite loop.

Anyone as any thought on this (and a solutions )

try to remove the pt_PT folder in app/locale and copy the en_US folder to pt_PT. then change the language to pt_PT and try again. easiest workaround is to translate the files manually.

Thanks Scree,

Unfortunately it didn’t work.
Meanwhile I confirmed that the pt_PT template file regarding a new order is being read by magento.
I changed the email subject of the template to Portuguese I now I receive a blank email with the correct Portuguese subject.
Strange…
The rest of the template is not being used…

Anyone?

maybe some encoding problems?

I’m experiencing the same problem with encoding.

I copied the en_US email folder to my locale folder (da_DK) and default e-mails are sent out. When i customize the default email.phtml files it all works great until i use special characters like ø æ å from the danish alpabhet. Then the user receives the email with correct subject, but with blank content.

How can i fix this?

did you open/save the files to UTF-8? try to test via console:

I’m on 1.1.6 and have just fixed this myself.

I copied the en-US directory and renamed it to en-GB and at first nothing happened.  After 10 minutes I tried restarting the Apache service - sorted.  I don’t know if it was the restart of the service or a 10 minute lag from Magento that did the trick (hoping it was the restart of the services!)…

I now have a new problem - all the emails are HTML and end up as email attachments when they do arrive so the user gets a blank email with an attachment (well thats the case with Outlook 2007 anyway)…

rune00;

I’m experiencing the same problem with encoding.

I copied the en_US email folder to my locale folder (da_DK) and default e-mails are sent out. When i customize the default email.phtml files it all works great until i use special characters like ø æ å from the danish alpabhet. Then the user receives the email with correct subject, but with blank content.

How can i fix this?

Hi rune00

The problem isn’t in the Magento translation (the *.CSV files), it’s in the HTML-files under magento\app\locale\<locale-name-here>\template\email.

By editing these, and using html-code for the special european characters (æøå), the e-mails will get sent correctly.

Use the following instead of æ,ø and å directly; (remember to include the &-sign and the trailing semicolon)

I had the same issue, and it was gone after a simple search and replace with wordpad

Hope this helps!

Thats it guys, take care with accented caracters

easyc - 08 October 2008 12:26 AM

I’m on 1.1.6 and have just fixed this myself.

I copied the en-US directory and renamed it to en-GB and at first nothing happened.  After 10 minutes I tried restarting the Apache service - sorted.  I don’t know if it was the restart of the service or a 10 minute lag from Magento that did the trick (hoping it was the restart of the services!)…

I now have a new problem - all the emails are HTML and end up as email attachments when they do arrive so the user gets a blank email with an attachment (well thats the case with Outlook 2007 anyway)…

I have the exact same problem and couldn’t find a solution. If I switch the e-mail type from html to plaintext the email is sent correctly, but this won’t work for me. There has to be a solution to send html-mails where the data doesn’t only appear as attachment.

ETA:
Okay I realized that this problem seems to appear just on some special email accounts.
Perhaps it’s an outlook-problem… or a problem only outlook reacts to.

just CONVERT all files in app/locale/your_language/template/email/* to UTF-8 and your language will work… all emails will be sent! in my case the german files were totally mixed.

needed hours to find out! but happy i did.

I also have this problem.  Order emails come through ok, but customers are not being sent the “Shipment” emails when we set the order to shipped. 

I copied en_US and renamed to en_GB, and restarted apache, but now I get the error you see on the screenie attached. 

o Can not save shipment.
o Can not do shipment for order.

Has anyone any ideas or solutions for this?

Click thumbnail to see full-size image

Is this topic still up for discussion?  I have a norwegian store, with norwegian language.  It sends e-mails, but they are all empy.

Also, when i go to system - transactional email - add new - and choose a template and hit the load butten - it just loads, and loads, and loads - for ever.

Solutions?