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Cancel orders mark as Complete. Can’t Cancel. 
 
EDS_Magento
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Joined:  2009-09-25
 

This is from the Magento Wiki:

INVOICE
This is a record of the receipt of payment for an Order (in some cases, payment can actually be automatically received simultaneously during the creation of an Invoice), thereby essentially making it a permanent record of an Order. Multiple Invoices can be created per Order, containing as much or little of the purchased item quantity as you desire. However, each unit of each item can only be invoiced one time, so there is a finite limit to the number of Invoices that can be created. Because this is a permanent record of the Order, all quantity that has been Invoiced can no longer be canceled.

http://www.magentocommerce.com/wiki/welcome_to_the_magento_user_s_guide/chapter_8

The last line is important.

 
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u007
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Joined:  2011-11-09
 

this thread is so old,

but i think this isn’t a proper way to do it.
if an invoice is created, there should be a way to create a credit memo with option to set manual refund in cash.
Right now, the credit memo is min 0.01 (adjustable with admin fee on credit memo to full amount - 0.01)

i think it would be good to have add “manual refund: [amount]”
admin fee: [amount]
balance credit memo: 0.00

then the invoice can be closed without having actual credit memo floating in the system

and also options to set returned quantity for each product ordered…
so it can be returned back to the stock…

anyone have any better comment?

 
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Albertof71
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Joined:  2012-09-09
 

Why not delete an unneeded orders?

Found this free extension at:

deltete orders

regards,

alberto

 
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markdh1
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As stated the correct procedure, and the one that keeps magento records accurate is issue a credit memo. Either offline or via invoice method.

 
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