whenever i try to cancel an order in admin, it marks it as complete and keeps the dollar amount on record and the inventory is not restocked.
i did a complete upgrade to 220.127.116.11 and this problem remains.
i know it works normally, but for my install it just can’t seem to be fixed.
I think that this is correct procedure actually. If an invoice has already been created then you must issue a credit memo against it. This is the same in my accounting software, not just in Magento. You can’t just delete/cancel invoices.
1. If your order has been paid => Invoice issued
+ If you create Credit Memos which means refund => Money not going to your account => Status will be Closed
+ If you just simply cancel the order => Money goes to your account => Status will be complete
2. If your order has not been paid => No invoice
+ Simply cancel an order will change its status to “Canceled”
Hope that helps people.
Using Magento 1.3.2.x and 18.104.22.168
magento just doesn’t give a shit about giving any kind of support… they released software that was not ready and has a ridiculous amount of bugs and unanswered questions here in the forum. And there paid support is just ridiculous and unrealistic.
Unfortunately, i love magento when it works, it just doesn’t work smoothly. I’m always running into issues.
I was able to cancel orders . then one fine day the cancel button isnt there and i cant cancel the order. im on 22.214.171.124 and magento has been eating my head for 2 months now and i still havent released the site.