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Some of our costumers can’t order …
 
malou
Jr. Member
 
Total Posts:  3
Joined:  2008-12-12
 

Hey guys, i need some help to figure out my problem ...

Some of our costumers can’t order because of something ... I seem that Norton Internet Security and other firewall block the magento one page checkout (with or without ajax) and we haven’t any solution ...

We are under 1.1.6 release of Magento and we try to upgrade on 1.3.2 but it still doesn’t worked.

Anybody have the same problème ?

 
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J_T_
Mentor
 
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Total Posts:  1961
Joined:  2008-08-07
London-ish, UK
 

When I switched on Prototype Deprecation Log all my checkout issues disappeared. Try that first. Seems unlikely firewalls would block port 80 traffic like that.

 
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Incognito
Guru
 
Total Posts:  322
Joined:  2008-08-07
Michigan
 

it is the ajax to port 443.  set all session validation settings to no.  You can also make a help page that informs customers to temporally disable their firewall if they are experiencing difficulties.

 
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