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Germany E-Commerce Laws
 
J_T_
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Hi,

My German is a bit rusty so entschuldigung for not typing this in your language.

We are based in the UK and ship throughout Europe. We want to get a .de version of our shop to target the German market more directly. We sell specialist healthcare equipment so please don’t be afraid you will be helping competition smile

I’ve been struggling to find a comprehensive guide on the applicable laws regarding distance selling in Germany. I was hoping you know a few rules from experience, or that perhaps you can point me to a German or English site which lists the rules and regulations.

I’ve heard that if you operate from a .de you have to have a returns address in Germany, is that right? If so, can this be circumvented by having a PO box in Germany which forwards the returned goods to us in England?

I also wonder about the “must have” payment options. We can offer credit cards, bank transfers and PayPal. Are there any specific German ones we should offer?

This one is a specialist question but perhaps some of you sell healthcare goods already. Are there any special restrictions on personal hygiene and healthcare products such as perhaps manuals must be in German, extended warranties, insurance etc.? I’m also curious to find out which products qualify for the lower mehrwertssteuer/VAT. I believe you have a 5% rate.

Before launch, we will have things checked by an appropriate commerce law specialist but at this stage I would like to do some homework and hopefully find out most answers roughly myself.

I would sincerely appreciate to hear your answers on these. Thanks!

 
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ds_1984
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We should found the broken icon club grin

Yesterday i have written Koby Oz an message, but no answer at this time.

Selling in Germany via E-Commerce is very frustrating for many store owners, cause its bound on many directives.
You have to perform a lot of things like “Base Prices”, “a price view like 20.95€ incl. tax - excl. shipping costs”, “Terms & Conditions”, “The right to recall the order”, “info-order process”, “data privacy”, “the accepted paying options”, “shipping”, “imprint”.

And: all these fantastic things must be written in a scecial form :-(

We have many problems to scale Magento to use it on the german market - but we are busy to find a way.
In that moment a company called “symmetrics & the community” develop an package what all these things contains.

Watch this thread for more information: http://www.magentocommerce.com/boards/viewthread/30389/P15/

Best Regards
Daniel

 
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J_T_
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Thanks Daniel,

Looks like a great effort to get Magento DE compliant. I’ll see if I can chip in in any way.

Now say we went live but not quite 100% according to the rules and regulations. Are you aware of strong enforcement, companies getting fined by the government etc.? Or would companies get a slap on the wrist first. I’m not looking to cheat in any way but just weighing up the options.

PS Good to bump into another broken icon, increasing the chance they see the 404 missing file in their logs smile

 
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ds_1984
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All members over 1000 posts have this problem. They don’t want active members or the colors are empty.  grin

I DONT HAVE AN COLORED ICON AND IM PROUD ON THE NEW LOOK AND FEEL!

Daniel

 
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J_T_
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We are in their internetz, breaking their iconz…

 
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