I am a distributor in the UK. WE have not yet started with Magento System.
99% of our orders will be processed by us in the office through the backoffice side. Hopefully in the future this will change and my customers will start to become more internet savy. But at the moment this is how it is and will be.
We do not charge certain customers any shipping/carriage no matter what there order is.
Can Magento deal with this is there an option in the customer record you can select? Or maybe there is a way to assign free shipping to specific customer groups?
Help and Advice appreciated.