I think you have another option for community customer feedback in magentocommerce, this extension enables the following features,
1. Easy usable extension from Admin area
2. Displaying the feedback button and an also pop up for feedback form, the form can be accessible in short time.
3. Sending notification Email by user to admin via new feedback.
4. Easy to Install and deployment
After getting installed the extension. You can control and manage the extension, by following those steps: System > configuration > Biztech Extensions > Feedback > configuration.
You can also found the extension installation process in here: http://www.magentocommerce.com/magento-connect/feedback-1959.html
Try it and let me know.....