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is Varien support no longer available for non-enterprise Magento? 
 
davidd
Jr. Member
 
Total Posts:  10
Joined:  2009-04-15
 

Just a few weeks ago, I was positive that I could pay Varien for Magento support.

Now that Magento Enterprise Edition has been released, I can’t find the support plans for the opensource version of Magento.

Has Varien suddenly stopped offering paid support for non-Enterprise customers?

 
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Web2Market
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Total Posts:  20
Joined:  2008-10-25
Alsip, IL
 

On the support page they say “...exclusively to Magento Enterprise Edition subscribers...” and “Varien’s Professional Support Services is[sic] available to Enterprise Edition subscribers only.”

I think the new partner agreements encourage partners to take the same stance (encourage clients to start an Enterprise subscription).

You may be able to find non-partners that are willing to sell support of the community edition.

 
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davidd
Jr. Member
 
Total Posts:  10
Joined:  2009-04-15
 

Thanks for the clarification.  If Partners really are being encouraged to push clients towards Enterprise...well, I’m not quite ready to dish out that much more for an ecommerce site.

When I can find an answer in the forums, the answers are usually good, but the interface is slow and “searching” doesn’t always turn up good/relevant results.

I just need to vent a little.  I want everything for free/cheap, although I was willing to pay decent money for one of the “pre-Enterprise” support plans.

 
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