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Integration with SugarCRM
 
jrector
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Has anyone had success integrating Magento with SugarCRM? I see some mention of integration in a couple of forum posts, but neither of these has any useful info:
http://www.magentocommerce.com/boards/viewthread/10224/
http://www.magentocommerce.com/boards/viewthread/24291/

And there is an extension sold by Vivendo:
http://www.magentocommerce.com/extension/1130/sugarcrm

Can anyone with experience with this extension chime in here and let us know how it works? The description page for the extension has 2 one-star reviews, and there’s only one post in the forum for the extension (http://www.magentocommerce.com/boards/viewforum/13699/). Seems odd that there’s so little info on this extension if it does what the description page claims.

I’m interested in exploring a solution to sync customer info between the systems, create cases in SugarCRM when orders are placed, have updates to the cases reflected in Magento, etc. Wondering if anyone has pursued this, and if so, to hear about the results.

 
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Mosses Akizian
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Bump +1.

 
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CorraTech
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We can help you integrate SugarCRM and Magento.  It’s already in our extension roadmap.  We would be happy to re-set feature priority based on some of your needs. 

CorraTech
973-783-2783
www.corratech.com
consulting@corratech.com

 
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Adjustware
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May be it is better to integrate vTiger and Magento.  Because vTiger has products module.
Sugar CRM also has products module, however not in the free version.

 
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Jonas Lagneryd
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Hi,
Have you had any success re this request? We are using both SugarCRM and Magento and it would be beautiful to have a seamless inegration.
Would be happy to receive any news.
Kind regards,
Jonas

jrector - 19 May 2009 01:34 PM

Has anyone had success integrating Magento with SugarCRM? I see some mention of integration in a couple of forum posts, but neither of these has any useful info:
http://www.magentocommerce.com/boards/viewthread/10224/
http://www.magentocommerce.com/boards/viewthread/24291/

And there is an extension sold by Vivendo:
http://www.magentocommerce.com/extension/1130/sugarcrm

Can anyone with experience with this extension chime in here and let us know how it works? The description page for the extension has 2 one-star reviews, and there’s only one post in the forum for the extension (http://www.magentocommerce.com/boards/viewforum/13699/). Seems odd that there’s so little info on this extension if it does what the description page claims.

I’m interested in exploring a solution to sync customer info between the systems, create cases in SugarCRM when orders are placed, have updates to the cases reflected in Magento, etc. Wondering if anyone has pursued this, and if so, to hear about the results.

 
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Ubunter
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Adjustware - 04 June 2009 12:55 AM

May be it is better to integrate vTiger and Magento.  Because vTiger has products module.
Sugar CRM also has products module, however not in the free version.

Hi,
everybody have any idea how to integrate vtiger with Magento? I’m looking for that, because vtiger-zen cart connector offered by Magneticon, it’s only to one way connector to leads send data from zen cart to vtiger…

So, it’ll be really great if anybody could have any suggestion…

Regards,

 
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Sander
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If there’s enough interest in this I can start the ball rolling on this. Curious how many people are actually using a combined SugarCRM + Magento setup.

 
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Ubunter
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Sander - 13 July 2010 06:27 AM

If there’s enough interest in this I can start the ball rolling on this. Curious how many people are actually using a combined SugarCRM + Magento setup.

Hi,
We’re interested in vtiger 5.1 magento connector, if you have it, we will buy right today, but it should be a tow ways connector to do:
1. Take inventory data (products) from vtiger, to show them in the store, and be live sync. with vtiger.
2. Provide vtiger contacts when a client close order, and create accounts for him after verifiying duplicate.
3. Provide sell order for the client after confirming the transaction, to be downloaded (the invoice) from magento.
4. Create an opportunity if the cliente leave the order, or make only quote without ordering.
5. have the distinctions, according to the price lost module in vtiger, for the retails, and wholesalers.
6. Pay attention, that our vtiger have 5 languages, and also the magento is’t, so data are synchronized and automatically generated in each language according to the client language, and sync. should be the same, according to invoice, and T&C;data effects.

If you have it, just drop me a mail,,

Regards,

 
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Sander
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You have a PM.

 
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Ubunter
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Sander - 14 July 2010 07:31 AM

You have a PM.

Well, I was looking the presentation video for this module: Tasks manager, it seem to be a step in advance, but in the way still 10 steps to arrive yet…

I mean, it create tasks, and asign them into users, and/or admin of magento, but don’t connect them to clients, or products… I mean, I need to associate the task to a specific client, or product...for different purposes in follow up a pendent order, or follow up stock evolution, or to use it in creating a support ticket for a specific product...etc

All this missions are genuine for a CRM, for this I’m looking to connect magento to vtiger, because vtiger already do this, and it’ll be really great to find an extension to embed this functions in magento…

chears rasberry

 
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Sander
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Hi Ubunter, thanks. TaskManager right now is not meant as a CRM system but as an e-commerce (project) management aid. We are considering some of the elements you mention though, interesting ideas.

 
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Ubunter
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Sander - 26 July 2010 12:01 AM

Hi Ubunter, thanks. TaskManager right now is not meant as a CRM system but as an e-commerce (project) management aid. We are considering some of the elements you mention though, interesting ideas.

Thanks, so keep me in touch if you progress ahead in this project, because I’m interesting in have such as futures ASAP…

Regards,

 
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J_T_
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SugarCRM: http://www.magentocommerce.com/magento-connect/thylaksoft/extension/3901/sync_with_sugar_crm

Apparently going live next week…

This extension would post real time leads from magento to sugar crm automatically. This extension also has the capability to transfer abandoned shopping carts from Magento to sugar crm as opportunities which would allow your sales team to track the opportunity and convert to a sale. We also have a feature where once an opportunity is converted to a sale in sugar crm, it can create an order in magento.

Please be adviced that this extension is in Beta now and will be live in second week of August. If you need this extension right away, Please contact us at 302-355-0449 for further details or email me directly at _mailto:info@thylaksoft.com and _mailto:buyan@talktoaprogrammer.com for further information.

Vivendo used to have this, but went bust:

http://www.magentocommerce.com/magento-connect/Vivendo./extension/1130/sugarcrm

SugarCRM is the leading OpenSource CRM software for registration and management of customer interaction. The Magento-SugarCRM extension enables synchronisation and exchange of data between Magento and SugarCRM.

* Newly registered customers in the Magento shop are saved as leads in your SugarCRM.
* Leads are upgraded in SugarCRM to contacts on ordering or registration of a case.
* Updated customer contact data is passed on Magento shop to SugarCRM.
* Abandoned cart information in Magento is passed on to SugarCRM, and stored as a note with the registered customer.

Cases can be initiated and viewed by the customers in their Magento shop account. The shopkeeper is able to manage these customer contacts from his SugarCRM instance. The Magento-SugarCRM extension allows shopkeepers to manage customer interaction from a centralised CRM system. It provides better insight into the customer’s actions, follow up on abandoned carts, newsletters from crm and multichannel synchronisation. Requirements . SugarCRM Community edition.

Needless to say, I’m also looking for a good Mage > Sugar integration.

 
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Sander
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Nice, thanks for the notice.

 
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MagePlace
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Sander, J.T., Ubunter - we are glad to offer a new Magento - SugarCRM integration extension:  http://www.magentocommerce.com/magento-connect/MagePlace/extension/5024/sugarcrm_bridge
I’m sure it will meet your requirements and will be glad for your feedback

 
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