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Community extensions support link should set the message subject. 
 
clockworkgeek
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Total Posts:  79
Joined:  2009-07-31
 

I have a number of extensions and often get messages that say useless things like “Nothing happens” or “Please help” or “compatibility”.  It is not the fault of users, they have no idea that all their messages get lumped into one folder with support requests for other extensions.  I would find it extremely helpful if the message subject had the name of the extension they clicked the support link from, so that I don’t have to guess or ask them to clarify.

Normally I would offer a unique email address to each one but in the case of community extensions I realise users may want to preserve anonymity and also be able to use this site for everything including messages.  For commercial extensions I have other options of course.

 
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