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install magento under Addon Domain Error! Index.php viewable, other pages show Internal Server Error! S.O.S.! 
 
shrimphead
Jr. Member
 
Total Posts:  11
Joined:  2007-12-19
 

Hi,

Looking for some kind soul to help troubleshoot the followings…

I have 2 domain name hosting in one hosting provider. One is the register Primary and the other one is the addon domain.

primary is http://www.PrimaryDomain.com
addon is http://www.addOnDomain.com

File Structure :-
public_html
public_html/addOnDomain
public_html/onlinestore
( at cpanel, i have created a subdomain of http://onlinestore.addOnDomain.com/ and the system created this directory of public_html/onlinestore )

note :
anything that appear under public_html is equal to http://www.PrimaryDomain.com
anything that appear under public_html/addOnDomain is equal to http://www.addOnDomain.com
anything that appear under public_html/onlinestore is equal to http://onlinestore.addOnDomain.com/

I have install the magento to http://onlinestore.addOnDomain.com/

at public_html/onlinestore/.htaccess, I do rewritebase /onlinestore/

Pages that OK
http://onlinestore.addOnDomain.com/ OK
http://onlinestore.addOnDomain.com/index.php/admin OK
http://onlinestore.addOnDomain.com/index.php/admin/system_cache/ OK

Pages that is NOT OK
http://onlinestore.addOnDomain.com/checkout/cart/
http://onlinestore.addOnDomain.com/nine-west-women-s-lucero-pump.html
http://onlinestore.addOnDomain.com/contacts/

All pages that is NOT OK shows the following msg :

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

---------------------

Error Log from the cpanel :
[Sun Mar 09 09:22:03 2008] [error] [client IP] File does not exist: /home/loginName/public_html/addOnDomain.com/404.shtml
[Sun Mar 09 09:22:03 2008] [error] [client ] File does not exist: /home/loginName/public_html/addOnDomain.com/onlinestore

-------------------

How should I troubleshoot?
What need to be done?

Looking forward to some reply!

 
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shrimphead
Jr. Member
 
Total Posts:  11
Joined:  2007-12-19
 

paging for kind soul here ....

 
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Moshe
Magento Team
 
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Total Posts:  1770
Joined:  2007-08-07
Los Angeles
 

do these urls work:

http://onlinestore.addOnDomain.com/index.php/checkout/cart/
http://onlinestore.addOnDomain.com/index.php/nine-west-women-s-lucero-pump.html
http://onlinestore.addOnDomain.com/index.php/contacts/

 
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shrimphead
Jr. Member
 
Total Posts:  11
Joined:  2007-12-19
 

i found an observation

on the right top corner, there are links like
My Account | My Wishlist | My Cart | Checkout | Log In

those link that start with http://onlinestore.<SomethingDomain>.com cannot work
while those link that start with http://www.<SomethingDomain>.com/onlinestore/ works..

eg :
why http://onlinestore.<SomethingDomain>.com/checkout/ not working
but http://www.<SomethingDomain>.com/onlinestore/checkout/ works?

Questions:-
What was not setup properly?

TQ....

 
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