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Ticket system with a connection to the orders
 
Elliot
Jr. Member
 
Total Posts:  2
Joined:  2008-03-09
 

Hello,

first of all, thanks a lot for great work!
Is there any plan to include some type of ticket system / support e-mail system, something like simplified version of Kayako or Cerberus Helpdesk.

Customer would be able to contact the Store from the form in his account, there would be message history in his account with the message status information (e.g. resolved/waiting for reply etc.), simple functionality but IMHO very helpful for customers.

Thanks.
E.

 
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jay78
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Total Posts:  3
Joined:  2008-03-10
 

I second this feature...we have this feature in our current shopping cart and it is a powerful tool to have integrated. Our system links to the customer’s email address and displays all of their information to the person reading the ticket. Additionally, all correspondence is linked to the ticket number grouping all replies to the one ticket. The customer can login and view all of their tickets and current status. Once you have it, it’s hard not to have…

 
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joker51
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Total Posts:  7
Joined:  2008-10-07
 

Has anyone been able to get this working with magento? I am looking at installing is on my server now, just dont have any idea how to implement it into the site.

 
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skippybosco
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Joined:  2008-10-03
 

Assuming it was an add on and not built into core, it would require a few things to work:

1) when a user was created in Magento that the user record in the help desk software be created
2) That either Magento generate session cookies for the help desk system or that the 3rd party help desk software uses the existing Magento session cookies
3) Management of profile information (username, password, etc) between the systems

If you wanted to extend that, to jay78’s post, you would also need to call the Magento API from within the ticketing system to pull things like user orders, etc.

 
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Jonathan123
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Total Posts:  215
Joined:  2008-09-14
 

Noticed this today, haven’t had a chance to try it yet: http://www.magentocommerce.com/extension/769/ticketlink

 
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