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Schedule a transactional email to the customer, a set time after an order is shipped
 
got-bonsai
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Joined:  2008-10-25
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This would be very useful to follow up on an order, prompt the customer to leave a review etc…

 
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GearWild
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Joined:  2009-04-14
 

I second this request.  We need to thank customers, get their product reviews, and encourage them back to the site.

 
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J_T_
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Total Posts:  1961
Joined:  2008-08-07
London-ish, UK
 

Looks good AW!

A must-have for most people, I’m sure you’ll do well out of it.

Would be nice to be able to send “auto-login” links so it’s easier for people to write a review or order a follow-up offer. Automated time-limited promo codes unique per order would be great too. “Order one of these in the next & days and claim X% off with XYZ code”. Tracked links and mail-opening track-pixels with a Report in the admin would be nice too, but we can of course use tracked Google Analytics links or equivalent.

Even better would be rules based on products ordered, like the shopping cart rules. Some of our products need replacement parts after half a year. “If customer bought 1 of X, send this template.”

Anyway, let’s stress-test this in a live environment first before taking it further!

One question, if I now install this and set to email something 7 days after the order on status Complete, will on the next cron run all previous orders up until 7 days ago get mailed? Or only starting now? I wouldn’t want 1000s of old customers to get a follow-up that’s written for more recent ones.

 
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Adjustware
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Joined:  2009-05-11
 
got-bonsai - 25 April 2009 06:56 AM

This would be very useful to follow up on an order, prompt the customer to leave a review etc…

We released a similar mod Reviews Booster a week ago, which allows not only to follow up on orders, but also has a lot of other cool features:
1) It includes the list ordered items in the message
2) Emails contain direct links to the ordered products with the autologin feature
3) STATISTICS
4) Ability to customize each email, to add comments, special offers, etc.
5) And sidebar block to display reviews (with a lot of settings)

Price?  Only $54.99

 
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carlogoldman
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Total Posts:  1
Joined:  2013-09-17
 

Hello ,
Take a look at this extension http://mirasvit.com/magento-extensions/sales-motivation/follow-up-trigger-email-suite.html

The extension allows you to solve the following tasks:
* to turn the potential customers into buyers
* to remind on the abandoned cart
* to do the cross-sell based on the previous sales
* to remind of yourself the old customers who have not visited your site for a long time
* to offer a discount
* to remind customers of the need to re-order (for example, if you sell consumables)
* to congratulate on birthday or other celebration
* to maintain good relationship with customers, to increase their loyalty

 
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