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Guest payments (via credit card) not being received in PayPal
 
gemma2405
Jr. Member
 
Total Posts:  3
Joined:  2013-05-08
 

When our customers are paying for an order via their PayPal account, everything works as it should - the order comes through to Magento as ‘Payment pending’ and the funds are received in our PayPal account.

However when a customer pays as a guest user, selecting to pay via ‘credit card,’ Magento captures the card information, processes the order as a status of ‘pending’ but we do not receive the funds in PayPal.

After speaking with PayPal, they have informed us that there is a block between Magento and PayPal that isn’t allowing them to create a ‘guest account.’

Can anybody help with this?

 
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