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Does Magento have the ability send emails FROM the purchaser TO a support address? 
 
Jason Hull
Jr. Member
 
Total Posts:  12
Joined:  2009-03-13
 

I would like to generate a trouble ticket with each sale to have custom work completed.  Can this be done?  The email generated would be sent from the user’s email address, be sent to say support@domain.com, and then be piped into kayako.

 
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back2007
Member
 
Total Posts:  59
Joined:  2009-03-30
 

You can add some php code to send email to you automatically after order creation.
There is sample based on http://by.php.net/manual/en/function.mail.php:

<?php
$to      
'support@example.com';
$subject 'new order completed';
$message 'order ID';
$headers 'From: customer@example.com' ;

mail($to$subject$message$headers);
?>
 
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J_T_
Mentor
 
Avatar
Total Posts:  1961
Joined:  2008-08-07
London-ish, UK
 

Built-in is the ability to CC/BCC another email with sale confirmations. You can use that as the first instance of your new ticket in your helpdesk.

 
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