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Payments successful but money not received - am i missing something? 
 
dilby
Member
 
Total Posts:  33
Joined:  2008-10-14
 

Hi all -

I have recently set up my first Magento store, and am trying to connect to the HSBC API payment terminal through the gateway supplied by SF9 on this site. However the payment says it is successful but the money doesn’t come through to the HSBC online banking section. Am I missing something really obvious, like I need to change the status from pending to processing etc or should the money go through no matter if i’ve set an order to ship, sent an invoice, etc etc. Obviously I am new to the process of managing sales.

Many thanks

 
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