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Not receiving a confirmation message
 
Joel87
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Total Posts:  54
Joined:  2011-04-26
 

Our Customers are placing orders but they are not receiving a confirmation message. We are using Paypal Website Payments Pro, and have contacted Paypal regarding this issue. It Seems the problem is not with PayPal, but with Magento.  Does anyone know how to resolve this? Any help would be greatly appreciated.

- Joel

 
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thewebworkshop
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Total Posts:  67
Joined:  2008-08-21
 

Hi there,

What is the order status in your Admin area for these orders?

 
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Joel87
Member
 
Total Posts:  54
Joined:  2011-04-26
 
thewebworkshop - 07 April 2013 11:33 PM

Hi there,

What is the order status in your Admin area for these orders?

We are not receiving any type of status for the orders that don’t display a Magento confirmation. Paypal on the other hand sends out a confirmation for each one…

 
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