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Cannot View Invoice if paid by check/money order
 
Nofosg8
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Total Posts:  93
Joined:  2008-10-26
 

Im having an issue with magento 1.2.1.
If my customer pays via check/money order I cannot go into the back end and view the invoice - when i click on the invoice it just pulls up a blank page. I have tried reloading it a few times and still will not work. I have tried creating a few other orders and the same thing happens. It also does it on my test site - is this a bug that anyone else has noticed?

Has anyone else had this issue or is there a way to fix this?

 
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Nofosg8
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Still having the issue - has happened 5 times just today. This problem also arises if they pay via paypal and don’t finish the transaction.

Any help would be greatly appreciated

 
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Nofosg8
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Ok new problem i had an order paid via paypal today and i cant view the order - if i click on the order it loads a blank page with no errors or nothing.... Seriously I need this fixed ASAP ...... can anyone help PLEASE

 
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Nofosg8
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this is really sucking right now - i have 18 orders from today and everyone of them I cannot open up. If i click on them it just comes up with a blank page - if i go to view source it is empty almost as if the order dosent exist but if i go to sales-invoices i can pull up the invoice but if i go to sales-orders and click on the order it loads a blank page..... I just installed 1.2.1.1 an hour ago and it is still doing it. I can view some of the orders from earlier this week. I don’t know why i cant view some but other work just fine. I will even pay for help at this point. One other thing i noticed is i can print out the pdf invoices either.

I cant believe I’m the only one that has had this issue.....

 
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blu42media
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Have you made any core mods or have extensions installed?

I’d be willing to help you out.

-John

 
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Nofosg8
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i havent changed anything except for using a different theme .

 
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Nofosg8
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i Havent changed anything but the theme around

 
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blu42media
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If your theme is from a pre-1.2 site, then you may need to double-check your templates & layouts.  There is some new code in the 1.2+ default template that you’ll need to match in your modified template.

If you need some assistance with it, just let me know.

John

 
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Nofosg8
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I really appreciate the input - when i get home later i will check it out.... thank you very much !!!

 
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Nofosg8
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I’m using the blue theme - i dont really see any difference. I tried using the blue them and i still get the same thing in the backend where i cannot view invoices - any other ideas????

 
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blu42media
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When you’re saying “blank page” do you mean when you try to print or when you go to Sales:Invoices?

 
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Nofosg8
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when i actually go to sales- orders then click on an invoice that says processing it loads a blank page - if i view source there is nothing there no errors , nothing....

 
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blu42media
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Anything in your error logs (check ‘em all!)?

 
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Nofosg8
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this is a dumb question..... where are the logs at??? shouldn’t they be under var/logs? i don’t have a logs directory

Never mind i didnt have it enabled :-(

 
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Nofosg8
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ok i enabled the log file - I recreated my issue and it still dosent leave a log file under var/log

 
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blu42media
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Yes, they should be under var/logs if you have it turned on… if not, then check your server logs.

 
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