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Video Download tracker not working
 
jorourke
Jr. Member
 
Total Posts:  1
Joined:  2013-03-12
 

We have a customer with a magento website. He sells video downloads on his site. The video download tracking function, “title” video download (0/1) or (1/1), found under items ordered after opening a completed order isn’t functioning properly. People are buying the download and it isn’t showing that the video has been downloaded. We have tested it and it reports correctly for us but everyone who has purchased it online since has shown (0/1) downloads. Is there any reason why this reporting function wouldn’t work? Or is there something we are missing? Hoping there might be a quick fix because this is one of this clients #1 priorities. I would greatly appreciate any help. Thank you!

 
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