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All “viewed” items being added to order - please help
 
dp7777
Jr. Member
 
Total Posts:  30
Joined:  2008-08-18
 

I really hope one of the magento gurus out there can help!

I am reposting this as i didnt get any response last time so hopefully i can make myself a litle clearer this time.

My shop is set up and functioning well with the following:

Magento ver. 1.1.7
Windows IIS
Worldpay extension

A customer can add products to there basket and checkout and purchase those items but…

If they have viewed any other products, these products are added to the order report (Sales --> Orders --> Information) although they dont show up in the shopping cart or in the worldpay checkout.

Obviosuly this is extremely confusing as it appears the order is much larger than it is!

I assume its a cookie/session/cache issue but i really dont know how to proceed with fixing it.

Any idevice would be a great help.

Thanks all in advance

DP

 
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dp7777
Jr. Member
 
Total Posts:  30
Joined:  2008-08-18
 

Has no one really ever seen this before?

Come on Magento community! 

Just a pointer in the right direction would help.

thanks!

DP

 
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dp7777
Jr. Member
 
Total Posts:  30
Joined:  2008-08-18
 

******BUMP*********

This is really disappointing.

Am i posting in the wrong category or has no one got any idea about this issue?

I really could do with some help here.

thanks

 
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fastboxgaming
Sr. Member
 
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Total Posts:  101
Joined:  2008-10-11
 

I have no idea how to fix that, but I would suggest upgrading to 1.2.1. That may fix your problem. Make sure you backup first!!

 
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dp7777
Jr. Member
 
Total Posts:  30
Joined:  2008-08-18
 

I finally took the plunge and upgraded and....

It still had the issue so i went back and looked at the orders and dug into the database. It looks as though when i cleared out the test orders it started creating orders with duplicate ID’s.  I have run alter table ... AUTO_INCREMENT=100; on all the related tables and it seems to have fixed the issue. (i hope!)

I hope this helps someone else.

DP

 
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