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“This webpage has a redirect loop” after creating a backup in system -> tools -> batabase media backup
 
cali75
Jr. Member
 
Total Posts:  13
Joined:  2011-07-23
 

Hi,

This is my first time to use “database and media backup” function. after the backup process is over, when i try to view my site (or try to log into the admin panel ) i got this error message.

“This webpage has a redirect loop
The webpage at http://www.mysite.com/index.php/admin/dashboard/index/key/079ab4c38b747f97d4b3902e3caf1cb0/downloader has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.”

I can’t log into the admin panel to clear the cookie, So, the only way to fix this is to do via FTP i think, but i have no idea where to start.

******
update:

now when i try to view my site it direct me to http://www.mysite.com/downloader/

******

anyone knows how to fix this error?
thanks.

SJ

 
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cali75
Jr. Member
 
Total Posts:  13
Joined:  2011-07-23
 

my mistake!
my site is back automatically. I think the backup was still process even though the “processing” indicator text disappeared.

 
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