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Order notification emails
 
hazardpro
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Joined:  2008-10-09
 

Can someone please confirm this for me.

In the admin area I have set it to BCC myself and one other when orders are placed, like this:

info@mydomain.com,info2@hisdomain.com

My understanding is that we should receive a copy of the;

Order, Invoice, Shipment and if created Credit Memo

I use Paypal, Worldpay and Cheque for payment options.

When orders are placed I get copies of the emails EXCEPT the invoices, but I dont understand why?

Am I processing the orders incorrectly? Should’nt the system be sending me the copies?

Any help appreciated.

PS I have double checked and I have set it up in admin to BCC’s for all the sales emails......

 
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hazardpro
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Joined:  2008-10-09
 

Anyone… please???

I just need to know what emails my customers and myself (admin should be receiving?

At the moment both myself and customer are receiving an ‘order’ email and ‘shipment’ email, but no ‘invoice’ email.

essentually the invoice email is the same as the order email but I need to know if I should be getting it, i.e if there is a problem or not.

Any info is appreciated.

 
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