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How do I contact Magento support? 
 
acenetryan
Jr. Member
 
Total Posts:  4
Joined:  2012-12-06
 

I have two threads in these forums that the community does not seem able to answer.

http://www.magentocommerce.com/boards/viewthread/300969/
http://www.magentocommerce.com/boards/viewthread/300718/

How can I get a hold of Magento support?  I’m not looking to purchase the Enterprise or Premium editions quite yet.  I’m willing to pay for support if necessary, but on a per-incident basis.  I don’t need end-user support.

My first thread is likely something that Magento Developer/Expert would need to answer and my second thread is possibly a bug.

I attempted to contact Magento via their Sales form, but haven’t received a response.

Does anyone know of any other means of getting a hold of someone at Magento who can respond to my inquiries without paying $12,000 a year?

 
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