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No Installation Wizard - Blank Screen
 
shamrockshirts
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Total Posts:  6
Joined:  2012-10-09
 

I have followed all the installation inscructions for a manual install.  All files are in a subdirectory /magento.

When I navigate to myurl/magento/downloader.php I am redirected to myurl/magento/index.php/install/ and presented with a blank screen.

I’ve searched for hours to try and figure out what to do.  My hosting company (Netregistry) says I need to contact Magento so they are no help at all.

I would REALLY appreciate it if someone could help me.

 
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Sindre|ProperHost
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Joined:  2008-04-24
 

A blank page could indicate a PHP error. Error reporting is turned off by default therefore you only see a blank page, but you should be able to see the actual error message in the server error log. Ask your host where to find the PHP error log.

 
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shamrockshirts
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Total Posts:  6
Joined:  2012-10-09
 

Thanks for the advice.  I’ve spoken to my hosting company and I had to set up a statistics package in order to then get an error log.  Frustratingly this is going to take several days.

Is there anything else I can do in the meantime?  I’ve never had so much trouble setting up a system before!  It’s driving me mad!

 
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design17
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Hey,

If you uploaded your files using the cpanel or hosting file manager, it could have damaged certain PHP files which I suspect to be the case here,

I would advise deleting your public_html and replacing the files uploading via filezilla,

You should also note your php memory limit if that fails,

Thnx

 
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shamrockshirts
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Total Posts:  6
Joined:  2012-10-09
 

I uploaded all files via Filezilla.

 
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design17
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ok and I take you have all the correct file permisions set? does it forward you to the install screen if you rename local.xml to local.xmllll ?

 
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shamrockshirts
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Total Posts:  6
Joined:  2012-10-09
 

Yes, all the files have the correct permissions.

Where do I find the local.xml file?  I can’t see it.

Thanks so much for your help.

 
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remidatornaghi
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Total Posts:  1
Joined:  2012-10-16
 

is there a way to show the error directly on the screen if logs are not accesible?

Thanks

 
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