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Still no luck logging in - HELP greatfully accepted
 
confused2day
Jr. Member
 
Total Posts:  13
Joined:  2012-09-30
 

Hi
so cant login all day then after doing some tax work on it
i managed to login next day when i used it
but today cant
I tried to login using usual login and pw.
Happened on daylight savings day but i was able to login again the next day
changed my pw back to the old one(mistake?).
hadnt changed any settings on chrome,tried using explorer but same result unable to login
my online store is running ok .
so i requested new pw - this was sent to me.
tried again this morning to login using this new pw but just goes back to username .
if i enter a random pw it then says “invalid username or password
Capacity problem? ,seems like its gonna accept user id and pw but then as i said just refreshes page and curser back to login id
(when i put in user id and pw it takes a little longer to refresh to user id than if i enter wrong pw in where it seems instant)
a helpful person suggested clearing my cache (i did that in my chrome browser alongwith cookies)
Is there somewhere else i need to clear.
he suggested my cookies time/date - what can i do for this?

I have tried using a different computor -same result.
Do i need to go into somthing like filezilla to clear a cache or somthing?

any suggestions
thanks in antisipation

 
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jsthomas80
Jr. Member
 
Total Posts:  7
Joined:  2011-08-15
 

FTP into magento directory. Delete everything in var/cache. That should work for you.

 
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confused2day
Jr. Member
 
Total Posts:  13
Joined:  2012-09-30
 

..

 
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